Autodesk BIM 360 Team END OF LIFE

Autodesk Support

Jul 2, 2024


FREQUENTLY ASKED QUESTIONS

UPDATE – June 2024: In response to customer feedback, Autodesk extended the timeline for files shifting to read-only access from June 30, 2024 to August 15, 2024. This change gives you more time to move your active project files, but Autodesk recommends starting the process early to provide plenty of time to preserve your data. See the key dates and milestones below for more details.

Article sections:

Details important to all BIM 360 Team and A360 Team subscribers

  1. What is happening?

    In September 2021, Autodesk began the end-of-life process for BIM 360 Team products by ending 3-year renewals and recurring eStore renewals for BIM 360 Team subscriptions. Autodesk is moving to the next phase of the end-of-life process, ending the 1-year renewal of standalone BIM 360 Team subscriptions in January 2023 with the plan of retiring BIM 360 Team products by September 30, 2024. In this FAQ article, you can learn more about the impact to your account and the next steps you can consider for copying your data. The BIM 360 Team end-of-life activities also apply to A360 Team users. A360 Team users should review this FAQ to learn more about the impacts and next steps you can consider for copying your data.

  2. Why is this happening?

    With the launch of the unified Autodesk Construction Cloud portfolio – our products built for Architecture, Engineering, and Construction (AEC) lifecycle collaboration – we are taking the next step in the end-of-life process for BIM 360 Team. The information and processes outlined in this FAQ will help you copy your files and take advantage of new data and document management functionality as it is released.

  3. Is there a tool to help me move my BIM 360 Team or A360 Team files?

    Yes. Autodesk provides a means of copying your files to Autodesk Docs or downloading your files to your local machine using the Autodesk Replication Tool. Learn more.

  4. What are the key dates and milestones I need to keep in mind?

    Here is a list of important dates that you should be aware of related to BIM 360 Team end-of-life. These dates impact users of BIM 360 Team webservice, A360 Team webservice, Desktop Connector desktop application, BIM 360 Team mobile application, and the A360 - View CAD files mobile application.

    • January 31, 2023

      You will no longer be able to renew your existing BIM 360 Team subscription.

    • April 30, 2023

      You will no longer be able to create new projects and hubs. In addition, the BIM 360 Team mobile app and the A360 – View CAD files mobile app will be removed from the iOS and Android app stores. If you have the mobile app installed, you can continue to use it, but you will no longer have product support if you encounter an issue.

    • August 15, 2024 (previously June 30, 2024)

      Desktop Connector will no longer connect to BIM 360 Team and A360 Team. BIM 360 Team files will shift to read-only access, and you can continue to download or copy them using the Autodesk Replication Tool until September 30, 2024.

    • September 30, 2024

      All BIM 360 Team products are retired. You will no longer have access to files stored in BIM 360 Team or A360 Team, and all access to BIM 360 Team webservices and mobile apps is removed.

  5. Will I be able to continue using BIM 360 Team?

    BIM 360 Team products will be available until we complete the end-of-life process, but we encourage you to begin the file transfer process as soon as possible. It's also helpful to keep in mind the overall timeline as detailed here.

  6. What options are available to copy my data from BIM 360 Team or A360 Team?

    You can copy your data from BIM 360 Team or A360 Team to Autodesk Docs. You can also download your data to your local machine. If you work with AutoCAD Plant 3D or Revit Cloud Worksharing files, please reference other questions in this FAQ for details specific to those files or reference these help articles:

  7. How do I know if I have a subscription to Autodesk Docs?

    If you have a subscription to any of the following product offerings, you already have access to Autodesk Docs.

    • Architecture, Engineering & Construction (AEC) Collection
    • Autodesk BIM Collaborate

    • Autodesk BIM Collaborate Pro

    • Autodesk Build

    • Autodesk Docs standalone subscription

    • Autodesk Takeoff

    • Autodesk BIM 360 Docs

    You can access Autodesk Docs through the Autodesk Account portal Products and Services page. If you have issues accessing Autodesk Docs from the Autodesk Account portal, contact your contract manager or account administrator. For further assistance with Autodesk Docs, see the Autodesk Docs help or refer to these support resources.

    Note: Depending on how you subscribe to Autodesk Docs, you may see either 'Autodesk Docs' or 'Docs for AEC Collection' displayed in the Autodesk Account portal.

  8. How do I copy my data if I have a subscription to Autodesk Docs?

    If you have a subscription to Autodesk Docs and you do not use AutoCAD Plant 3D, you can use the Autodesk Replication Tool to download your BIM 360 Team files to your local machine or to copy files into an Autodesk Docs project. To request access to Autodesk Replication Tool, please complete the sign-up form.

    If you have a subscription to Autodesk Docs and you use AutoCAD Plant 3D software, follow the steps found here to move a project in AutoCAD Plant 3D software.

  9. What if I don't have access to Autodesk Docs?

    If you don't have a subscription to Autodesk Docs, review the information in Question 7 "How do I know if I have a subscription to Autodesk Docs?" to see if you have access through another subscription. You also have the option to download any BIM 360 Team or A360 Team files to your local machine.

    Visit this site to learn more about purchasing a subscription to Autodesk Docs.

  10. How do I get started with Autodesk Docs?

    Refer to these helpful resources to get started with Autodesk Docs: 

  11. How do I contact Customer Support if I need help?

    If you need support throughout the process of downloading or copying your files from BIM 360 Team or A360 Team, utilize your existing support process. Visit this site to learn more details about how to contact support.

  12. I have an Enterprise Business Agreement, are there any special considerations?

    No. Enterprise Business Agreement customers should use the Autodesk Replication Tool or the AutoCAD Plant 3Dsteps to move their files to Autodesk Docs

  13. What are the impacts of this end-of-life process to Desktop Connector users?

    With the November release of version 16.0.0.1902 of Desktop Connector, you no longer have access to BIM 360 Team or A360 Team files through the application. However, BIM 360 Team and A360 Team files can still be accessed with previous versions of the Desktop Connector product. In August 2024 when the BIM 360 Team files switch to read-only access, all versions of Desktop Connector will cease to support BIM 360 Team and A360 Team files.

  14. Does Autodesk Docs support the same file types as BIM 360 Team? 

    No. Autodesk Docs and BIM 360 Team support different file types, so not all files will transfer from BIM 360 Team to Autodesk Docs. Unsupported file types in Autodesk Docs include .svg, .html, .url, and other extensions as documented in this help article. If you are using the Autodesk Replication Tool to transfer data, the error reports will show that unsupported files failed to transfer. 

    If you would like to maintain a copy of an unsupported file, you can:

    • Save a copy locally by downloading the unsupported files directly in BIM 360 Team or using Desktop Connector.
    • ZIP the unsupported files (or ZIP whole folder/series of folders) and either copy the ZIP to Autodesk Docs manually or use the Autodesk Replication Tool to transfer the ZIP files.

Details important to BIM 360 Team and A360 Team subscribers who also use AutoCAD Plant 3D

  1. How do I copy my data if I am an AutoCAD Plant 3D user?

    If you have a subscription to Autodesk Docs and you use AutoCAD Plant 3D software, follow the steps found here to move a project in AutoCAD Plant 3D software.

Details important to A360 Team subscribers working with Fusion 360 Data

  1. What if I am an A360 Team user and don't want to migrate to Autodesk Docs?

    If you do not want to migrate to Autodesk Docs, you can choose to migrate to Fusion Team. Please see the next question for details.

  2. How do I migrate from A360 Team to Fusion Team?

    To initiate the migration process, the administrator of the A360 Team hub needs to log into A360 Team web, and upon login, the hub administrator will be prompted to choose to migrate data to either Fusion Team or Autodesk Docs. After choosing Fusion Team, the data will instantly be migrated to Fusion Team. If you are not the A360 Team hub administrator, please contact the hub administrator or our support team to help identify the correct person. Please note that you must have the appropriate Fusion license assigned to your account to access Fusion Team after the migration. If you do not have the correct license, you will need to contact your account administrator or our support team for assistance in obtaining the correct license.

  3. What if I am an A360 Team user and I want to migrate to Autodesk Docs instead of Fusion Team?

    If you were migrated to Fusion Team and you prefer to migrate to Autodesk Docs instead, please reach out to our support team for assistance. They will be happy to help you migrate to the correct product.

  4. What if I currently use the A360 - View CAD files app on my mobile device?

    The A360 Team mobile app titled A360 - View CAD files is being retired and will no longer be supported after April 30, 2023. For users making the migration to Fusion Team, we recommend transitioning over to the Fusion 360 app once the migration is complete. The Fusion 360 app is available on the Apple App Store and Google Play Store for mobile devices.

Details important to BIM 360 Team and A360 Team subscribers who also use Revit Cloud Worksharing

  1. Are there special considerations for Revit Cloud Worksharing users?

    Yes. Review Cloud Worksharing users should familiarize themselves with the content covered in these two support articles to understand the best practices needed to move their data from BIM 360 Team to Autodesk Docs.



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