Uninstalling and reinstalling video card drivers

Autodesk Support

Oct 8, 2023

Products and versions covered

Issue:

Your software is crashing, you have verified that your video card is a certified, and want to ensure that you have installed the video driver correctly.

Solution:

  1. Create a system restore point before changing or updating a video card driver.
    See: Create a restore point
  2. Find and download the correct video driver.  If you are running a laptop, make sure that you have the driver from the manufacturer first (to test) and download the latest drive from the vendor.
  3. Reboot in safe mode.
    See: Start your computer in safe mode
  4. Uninstall the old video driver from the Control Panel.
  5. Reboot and test software using a generic Windows driver.
  6. Install the driver from the manufacturer.
  7. If you are running Windows 7 or 8, Go to Start > Run and enter:
    cmd. 
  8. At the Command prompt, enter:
    Winsat format -restart

Please note that WINSAT is not available in Windows 10.

Products:

All Desktop Products;

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