"Autodesk Desktop Connector is not installed" when trying to create a 3D project in ReCap Photo

Autodesk Support

Jan 27, 2025

Products and versions covered

Issue:

Recap Photo displays the message shown below when creating an Aerial or Object 3D project. This message may occur after installing Recap Photo update 2021.1 or later.
 
"Autodesk Desktop Connector is not installed"
 

Causes:

In update 2021.1, and later versions, A360 Drive integration for 3D photo reconstruction deliverables is as been replaced by Autodesk Drive  and BIM Docs.

Solution:

Install Desktop Connector and configure Autodesk Drive per: ReCap Photo 2021.1 Update Tips. After configuring the drivers, check for missing updates for Recap Photo using the Autodesk Desktop App or via the Autodesk Account.

Note: If the notification is still displayed, uninstall ReCap Pro and Photo and reinstall it again.

Products:

ReCap; Desktop Connector;

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