Blue spinning circle on thumbnail and cannot open or save a file in Fusion

Autodesk Support

Feb 3, 2025

Products and versions covered

Issue:

Users reported that the upload process of a particular Fusion Design or Drawing file hangs. The following may occur:

  • The file cannot be opened or, sometimes, can be opened but not saved.
  • A blue spinning/rotating circle is displayed in the Data Panel over the thumbnail of the affected design / Drawing.
Blue spinning circle on design in Fusion.
  • A triangle warning icon appears next to the file in the data panel: "Drawing not yet available".
Drawing not yet available in Fusion.
  • When opening the file the notification appears:

Fusion Team Error Message

<Filename>.f3d could not be uploaded to the could. One or more of the referenced files has too many incoming relationships. As a work-around, create versions of the referenced files and perform GetAll Latest on the parent file before saving it.

Fusion Team Error.
 
 

Solution:

Open in Desktop

  1. Navigate to the Fusion Hub's Dashboard.
  2. Sign in with the Autodesk Account credentials if necessary.
  3. Go to the project folder and select the file that is not opening.
  4. Select "Open in Desktop" on the top right corner of the file Overview page. 
  5. If only a previous version can be opened, use File > Save as Latest to promote that version. 
Open in Desktop option in Fusion Team Hub.

Open in offline mode

  1. Click jobStatus (Clock) icon on top right corner of Autodesk Fusion interface.
  2. Toggle Working Online button to work offline.
  3. Now try to open the file.
  4. If file opens in offline mode, make some changes.
  5. Save the file and switch Online.
  6. Wait for file to upload then close the file and reopen to verify.

Access the file another way

Address file-specific issues 

Follow the steps from the article Error: "Failed to open zip package [...] It is probably locked by another program" in Fusion.
 

Note: When using multiple workstations, make sure that a file save/upload finishes on one device before attempting to access on another. 

Repair/reset and clear queues

If the solutions before this do not work, try the following:

Check Firewall

Make sure that the Firewall does not block any Fusion related applications.

Do a manual reset of the Data Panel in Fusion

Follow the article: How to do a manual reset of the Data Panel in Fusion.

Products:

Fusion;

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