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Feb 11, 2022
On March 2, 2021, Autodesk announced the upcoming launch of new plans based on people and the retirement of plans based on serial numbers for the Flame family of products. Starting November 7, 2021, you will be able to trade in your Flame family maintenance plans and multi-user subscriptions for new named user plans.
In 2020, Autodesk unveiled new subscription plans based on people and announced the retirement of plans based on serial numbers. While most products in the Autodesk portfolio began the transition to named user last year, a handful of products, including Autodesk Flame, Flare, Flame Assist, Lustre, and Flame Premium were excluded from the trade-in program at the time. This approach was taken for these products because more time was needed to develop smooth migration paths for customers. On November 7, 2021, Autodesk will begin the move to named user with the roll out of trade-in offers for Flame Family products. Here's an overview of the changes:
If you have a maintenance plan or subscription with multi-user access, you will be able to transition to a named user plan through trade-in offers at renewal after November 7, 2021.
At renewal, after November 7, 2021, you can trade in one (1) network maintenance seat for two (2) Standard subscriptions at a price similar to what you pay today for your existing seat. You can then renew at an ongoing discount until 2028*. At the time of trade-in or later, you can also choose to upgrade to a Premium plan for more advanced features, such as single sign-on and detailed user reporting. To learn more about Standard and Premium plans, visit: https://www.autodesk.com/campaigns/premium-plan
Here's an overview of network maintenance plan trade-in offers for each product:
| Current Maintenance Plan | Standard Plan | Premium Plan |
|---|---|---|
| 1 Flame seat | 2 Flame subscriptions | 2 Flame subscriptions (with Premium upgrade cost) |
| 1 Lustre seat | 2 Lustre subscriptions | 2 Lustre subscriptions (with Premium upgrade cost) |
| 1 Flare seat | 2 Flare subscriptions | 2 Flare subscriptions (with Premium upgrade cost) |
| 1 Flame Assist seat | 2 Flame Assist subscriptions | 2 Flame Assist subscriptions (with Premium upgrade cost) |
At renewal, after November 7, 2021, you can trade in one (1) Flame Premium network maintenance seat for three (3) Standard Flame subscriptions or two (2) Lustre Standard subscriptions**. Note that the three Standard Flame subscriptions trade-in path is labeled as a two-for-one offer. Once submitted, Autodesk client services will adjust your entitlement from two to three Flame subscriptions. The entitlement change will be visible in your Autodesk Account within 72 hours of the time the order was placed.
As with other Flame Family products, you will be able to renew at an ongoing discount until 2028* and upgrade to a Premium plan for more advanced features.
Here's an overview of trade-in offers:
| Current Maintenance Plan | Standard Plan | Premium Plan |
|---|---|---|
| 1 Flame Premium seat | 3 Flame subscriptions | 3 Flame subscriptions (with Premium upgrade cost) |
| 1 Flame Premium seat | 2 Lustre subscriptions | 2 Lustre subscriptions (with Premium upgrade cost) |
At renewal, after November 7, 2021, you can trade in one (1) multi-user subscription for two (2) Standard subscriptions at a price similar to what you pay today for your existing seat. You can then renew at an ongoing discount until 2028* and upgrade to a Premium plan for more advanced features.
Here's an overview of multi-user subscription trade-in offers for each product:
| Current Multi-User Subscription | Standard Plan | Premium Plan |
|---|---|---|
| 1 Flame subscription | 2 Flame subscriptions | 2 Flame subscriptions (with Premium upgrade cost) |
| 1 Lustre subscription | 2 Lustre subscriptions | 2 Lustre subscriptions (with Premium upgrade cost) |
| 1 Flare subscription | 2 Flare subscriptions | 2 Flare subscriptions (with Premium upgrade cost) |
| 1 Flame Assist subscription | 2 Flame Assist subscriptions | 2 Flame Assist subscriptions (with Premium upgrade cost) |
Here’s an overview of the product name(s) you will see in your Autodesk Account when you trade-in a multi-user subscription or maintenance plan:
| Current Multi-User Subscription | Trade-In Offer | Product Name in Autodesk Account |
|---|---|---|
| 1 Flame subscription | 2 Flame subscriptions | Flame (listed twice to represent 2 Flame subscriptions) |
| 1 Lustre subscription | 2 Lustre subscriptions | Lustre (listed twice to represent 2 Lustre subscriptions) |
| 1 Flare subscription | 2 Flare subscriptions | Flare (listed twice to represent 2 Flare subscriptions) |
| 1 Flame Assist subscription | 2 Flame Assist subscriptions | Flame Assist (listed twice to represent 2 Flame Assist subscriptions) |
| 1 Flame Premium seat | 3 Flame subscriptions | Flame – transition (listed three times to represent 3 Flame subscriptions) |
| 1 Flame Premium seat | 2 Lustre subscriptions | Lustre – transition (listed twice to represent 2 Lustre subscriptions) |
On April 14, 2021, new Lustre single-user subscription offerings will become available. At the same time, to align with the regular Autodesk pricing framework for new multi-user subscriptions, pricing for new multi-user subscriptions for Lustre will increase.
No, similar to Flare and Flame Assist, there will not be a trial available for Lustre. The only product in the Flame family with a free trial is Flame.
Yes, licensing for components, including Burn, Burn for Lustre, WireTap Gateway, and ShotReactor, will be removed as of the 2020.3.2 and 2021.2.2 versions of Flame family products. In order to use these components with named user, you need to upgrade to Flame, Flame Assist, Flare, and Lustre 2020.3.2 or 2021.2.2.
The following previous versions will support named user:
To learn more about the benefits of named user plans, visit: https://www.autodesk.com/campaigns/transition-to-named-user
* Pricing will remain for 7 years with standard increase of 5% every 2 years.
** With a trade-in of Flame Premium to Flame pursuant to the Multi-user Trade-in Business Offer Terms ("Offer Terms"), you will receive a Three-for-One Offer Benefit ("Three-for One Offer Benefit") instead of the "Two-for-One Offer Benefit" described in the Offer Terms. All references to the "Two-for One Offer Benefit" under the Offer Terms is replaced by a Three-for-One Offer Benefit for a trade-in of Flame Premium to Flame, such that a trade-in of each Flame Premium seat will entitle you to three (3) Flame subscriptions, subject to the applicable requirements. A trade-in of Flame Premium to any other offering will be subject to the standard provisions of the Multi-user Trade-in Business Offer Terms and will not be eligible for the Three-for-One Offer Benefit, including but not limited to a trade-in to Lustre. All other terms and conditions of the Offer Terms remaining unchanged. Pursuant to the terms of the License and Services Agreement, you must uninstall and destroy or return to Autodesk, or the reseller from which they were acquired, all copies of the Flame Premium Networked Maintenance Offering and any associated maintenance plan benefits, including but not limited to any Previous Versions, within 120 days after the Qualified Renewal Date.
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