"Operating System Unsupported" when installing Autodesk software on Windows

Autodesk Support

Jul 3, 2024

Products and versions covered

Issue:

When trying to install 2018 and higher versions of Autodesk products on Windows OS, the following error appears:
 

Operating System Unsupported

You cannot install this product on the current operating system. Please read the system requirements for details.
 
Operating System Unsupported
 

Environment:

  • Windows 10
  • Windows 11

Causes:

  • Autodesk products 2018 and higher versions requires Windows 10 Version 1607 or higher as per system requirements.
  • Incompatible bit version selected (i.e. 32-bit vs.64-bit).

Solution:

Verify Windows and Product Version compatibility

When installing on Windows 10, make sure version 2018 and higher versions of Autodesk products are installed on version 1607 or higher (some newer versions of the Autodesk software may require a much higher version of Windows - check system requirements for details).

To check Windows 10 version and build number, do the following:
  1. Click on the Windows Start button.
  2. Type winver in the search box and hit Enter key.
  3. The "About Windows" window will open, containing Windows version information.
  4. If the Windows 10 version is lower than the minimum system requirements for the installed product, the operating system must be updated to the minimum required version or higher.
    • Note. For example, AutoCAD 2020 requires version 1803 or higher.
 

Install products using Autodesk Workflow

After upgrading, install version 2018 and higher versions as per general installation workflow for Autodesk Products - the Windows bit version must match the installation package. For example: if Windows 32-bit version is being used, the 32-bit installer needs to be downloaded and installed.

To verify which version is running on the system, access the Windows Control Panel, then click on System:

 

Windows System information dialog

 

Revit Server

Revit Server does not run on Windows 10 or 11. See the following article for more details on Revit Server Requirements: Operating System Unsupported error when installing Revit Server

Products:

All Desktop Products;

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