"Desktop Connector is not running" displays when accessing ACC local folder when Desktop Connector is shut down

Autodesk Support

Jul 1, 2024

Products and versions covered

Issue:

Accessing the Autodesk Construction Cloud(ACC) local folder C:\Users\<username>\ACCDocs\<account name> when Desktop Connector is shut down shows this message and the folder cannot be opened:

The Desktop Connector is not running. Start Desktop Connector to regain access to Autodesk Docs.

Picture of "The Desktop Connector is not running. Start Desktop Connector to regain access to Autodesk Docs." Error message
 

Solution:

To resolve this:

Products:

BIM 360; Desktop Connector;

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