Fonts are not shown correctly on PDF and DWF files created from AutoCAD files by Vault Job Processor

Autodesk Support

Feb 5, 2025

Products and versions covered

Issue:

DWF and PDF preview files created using the Vault Job Processor show textual errors and substituted fonts:

Some fonts that are originally included in the CAD drawing are not shown correctly.
Readability of AutoCAD DWG file's visualization is decreased.
Publishing the DWF manually from AutoCAD is correct

Causes:

Fonts are missing from the Vault Job Processor.

Solution:

For AutoCAD files with this issue, try to enable the option to 'Include Font Handling' in the Vault client which should embed the fonts within the PDF:

Follow these steps further if the issue is still there or it is affecting other CAD formats:

Open the drawing in CAD and determine which fonts were used to create the text that appears incorrect on the PDF/DWF file.
Copy the specific fonts from "C:\Windows\Fonts" from the local machine to the same folder on the Job Processor machine.
In addition, copy the missing fonts to "C:\Program Files\Autodesk\Vault Professional [version]\Explorer\Fonts" on the Job Processor machine.
Restart the Job Processor Client.
Re-create the PDF/DWF file leveraging the Vault Job Processor.

Products:

AutoCAD Products; Inventor Products; Vault Professional; Vault Workgroup;

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