AutoCAD frequently crashes or freezes with Intel Iris Xe graphics device

Autodesk Support

May 17, 2024

Products and versions covered

Issue:

User reported that AutoCAD frequently crashes or freezes on Windows computers with Intel Iris Xe integrated graphics device. A prompt to send an error report may be displayed.

The bottom of the screen may be blocked out or missing.

Environment:

Intel Graphics Driver versions including but not limited to:

27.20.100.8935
27.20.100.8729

See: What's My Intel® Graphics Driver Version? (Intel Support)

Solution:

To resolve this issue, try the following in order:

Ensure that the driver for the Intel Iris Xe is updated to the most recent version. See: How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*
Install the most recent version of AutoCAD and updates. See: Update Autodesk Software | Individual Installation.
Disable hardware acceleration within AutoCAD.
1. Enter the command GRAPHICSCONFIG on the command line and select Enter.
2. Disable Hardware acceleration in the Graphics Performance dialog box.
3. Confirm with OK.
If available, configure AutoCAD to use the High-Performance discrete graphics. See: How to configure Autodesk software to use high-performance graphics

Products:

AutoCAD Products; Advance Steel;

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