Autodesk 3ds Max 2014 and 3ds Max Design 2014

Service Pack 5 (SP5) Readme


This readme contains recent information regarding the installation and use of Autodesk® 3ds Max 2014 SP5 and Autodesk® 3ds Max Design 2014 SP5 software. It is strongly recommended that you read this entire document before installing the software. For future reference, you should save this readme to your hard drive.

Due to an issue in Service Pack 4 it was promptly removed from and is being replaced by Service Pack 5.

Note: Autodesk is not responsible for errors or failures of Autodesk software arising from the installation of updates, extensions or new releases issued by third-party hardware or software vendors for the qualified software or hardware identified in this document (or for any other third-party software or hardware that you may use in connection with Autodesk products).


Additional Resources
Versions Of The Service Pack
Install / Uninstall
Fixed Defects Autodesk 3ds Max 2014 / 3ds Max Design 2014
Customer Involvement Program (CIP) and Customer Error Reports (Customer Error Reports)

Use the following table to locate various resources related to 3ds Max 2014 / 3ds Max Design 2014:



Installation, licensing and networking instructions

System Requirements

Learning Resources  or

Support Resources or

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Initial Install

Users must have Autodesk 3ds Max 2014 / Autodesk 3ds Max Design 2014 installed prior to installing this Service Pack.

3ds Max Beta Installs

If there are previously installed versions of any beta software (including Release Candidate (RC) versions) of Autodesk 3ds Max 2014 / Autodesk 3ds Max Design 2014, uninstall and delete all system folders pertaining to these beta versions before installing the commercial version. Instructions on how to uninstall the beta versions are posted on the beta portal in the Beta and RC Readme files.

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Product To Update

Update Filename

Autodesk 3ds Max 2014


Autodesk 3ds Max Design 2014


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1. Download the appropriate file for your system. See Versions of the Service Pack.
2. Double-click the Service Pack 5 executable.
3. Follow the installation prompts in the Service Pack 5 installer.

Windows 7 / Windows 8
1. Open Start > Control Panel > Programs and Features.
2. Click View Installed Updates.
3. Select Autodesk 3ds Max 2014 Service Pack 5 / Autodesk 3ds Max Design 2014 Service Pack 5.
4. Click Uninstall.

NOTE: If you are currently using a student version or educational licensing version of Autodesk 3ds Max, you automatically allow 3ds Max to collect desktop analytics data from you. You are notified of this via a dialog the first time that you start 3ds Max. To disable data collection, select Help > Desktop Analytics and disable the check box in the dialog.

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The following list contains fixed issues in this release:

NOTE: Autodesk 3ds Max 2014 Service Pack 5 is cumulative and includes all fixes found in all previous Service Packs.


Key Summary
MAXX-16439 Backburner jobs are no longer forced to an archived state when restarting the Backburner Manager after a program error.
MAXX-16406 Nitrous faild with Environment/Background Switcher as Environment Map + viewport background Use Environment Background and has been fixed.
MAXX-15867 Layers were not trackable after saveing and now work correctly.
MAXX-15787 Direct-X sharders now works correctly with instanced geometry.
MAXX-15645 Customer Information Program (CIP) was not sending in data properly and has now been fixed.
MAXX-15649 (3ds Max Design 2014) Sub-object trajectories break / freeze after using the Time Configuration pop-up menu.
MAXX-15627 Populate Save-To-Previous no longer causes a program error.
MAXX-15470 Inventor Model Import into 3dsMax - Smooth surfaces no longer become faceted.
MAXX-15303 Backburner now renders if you input a long number list in Render Setup/Frames.
MAXX-15295 The anomalies with the Nitrous display with NVIDIA® Quadro® 2800 (Shift + Move spline) have been resolved.
MAXX-15089 3ds Max export to FBX is no longer missing custom properties on curve controls.
MAXX-14765 The Performance issues with larger meshes and the projection modifier have been resolved.
MAXX-14732 In 3ds Max, the Microsoft DirectX® 11 Shader now reacts as expected, like the Microsoft DirectX 9 Shader does.
MAXX-14662 The regression introduced in 3ds Max 2014 SP3 which prevented the Environment Map from updating with the Bitmap Offset has been resolved.
MAXX-14620 You can now remove Xref Objects when using Populate.
MAXX-14598 The URL for the evolver data has been fixed.
MAXX-14281 Show Shaded Material in Viewport now works correctly in Nitrous 2D.
MAXX-14211 The issue causing a program error at startup with menus (discovered through CERs), has been resolved.
MAXX-14139 SDK: DirectX Shader material UIWidget Spinner no longer results in a Color swatch.
MAXX-13922 Missing plug-in information now appears in the backburner log file for all languages.
MAXX-13647 Now after your first selection in mirror, you can still change to another axis and the geometry will also change as expected.
MAXX-13196 Backburner: Error messages during a failing job are now properly displayed.
MAXX-13144 Scripted custom attribute definitions with resource strings now save their source correctly.
MAXX-12541 You can now use MassFX buoyancy and shape instance operator without issue.
MAXX-12424 The issue reported by CERs (Customer Error Reports) related to Nitrous vertex buffers has been resolved.
MAXX-11841 Backburner now works properly when you have both 3ds Max and 3ds Max Design installed on the same computer.
MAXX-11176 The lag when switching between workspaces has been improved.
MAXX-6865 You can now successfully specify a node twice as a progressive target.


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Customer Involvement Program (CIP)

The first time 3ds Max / 3ds Max Design is started, the Customer Involvement Program dialog opens. If you choose to participate in the Customer Involvement Program, 3ds Max or 3ds Max Design will automatically send Autodesk information about system configuration, which features are used most frequently problems encountered, and other information helpful to the future direction of the product. For further information, see

To enable CIP:

  1. Install and start 3ds Max / 3ds Max Design.

  2. If the Customer Involvement Program dialog box is not displayed automatically, then in the Help menu, click Customer Involvement Program.

  3. In the Customer Involvement Program dialog box, select "Participate - with contact information."

  4. Enter a valid email address and company name, if any. Click OK.

Customer Error Reports

We can improve the stability of Autodesk 3ds Max / Autodesk 3ds Max Design largely because of the Customer Error Reports (CERs) that end-users submit. We thank you for taking the time to fill out these reports and ask you to include as much information as possible about what actions you were performing at the time the error occurred. These details raise the value of the report immensely and are very much appreciated by the Autodesk 3ds Max Quality Engineering team.
For further information about CERs refer to

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