A360 Desktop Retirement - June 19th, 2018

Autodesk Support

Sep 2, 2014


What’s changing and why?

Autodesk is constantly striving to deliver great software for people who make things. To ensure we are delivering at our best, we periodically review our portfolio to determine where to focus our energy and resources to best meet our customers’ needs. So we can focus on more modern collaboration tools, we are discontinuing the A360 Desktop application on June 19, 2018.

What does this mean for me?

A360 Desktop is responsible for synchronizing data on your desktop with A360 Drive online. If you are not running A360 Desktop, or syncing files with A360 Drive, this discontinuation will not affect you, and you have no action to take. You can determine if A360 Desktop is running on your system by checking for the icon in your Windows or Mac system tray.

If you are using A360 Desktop, you will receive desktop notifications 2 weeks prior to the retirement date. After retirement, your data will remain available online in A360 Drive , but it will no longer be synchronized with your desktop.

We will update this page with any changes to the plan.


FAQ

I don’t use A360 Desktop, or sync files with A360 Drive. How can I prevent A360 Desktop from running in Windows, and stop expiration notifications?

  • The recommended way to stop A360 Desktop from running is to remove it from your start up programs.
    • Windows Users: In the system tray, right click on the A360 Desktop icon and click on “Preferences…”. Under “Application” uncheck “Start A360 Desktop when I log on to Windows”. This will disable the A360 Drive Desktop component from starting up when you start your computer. A restart is needed - if you do not restart your computer the sync component will still be running and syncing files.
    • Mac Users: In System Preferences, Users and Groups, select your name, check “A360 Desktop”, and click on the “-“ symbol below. Restart you Mac for the change to take effect.

Why are you discontinuing A360 Desktop?

  • With the modernization of technology, Autodesk has made an investment into developing enhanced cloud products that better suit the needs of our customers.

When are you discontinuing A360 Desktop?

  • June 19th, 2018. Should this date change, we will update this page.

How will the expiration affect my current installed Autodesk products if I do not update?

  • Your Autodesk A360 Drive folder will no longer synchronize with A360 Drive online. However, both your local data and online data remain available.
  • Autodesk AutoCAD settings sync will no longer function.
  • The Autodesk AutoCAD “Share Document” feature will no longer be available from within the product.

Do I need to download data I have in A360 Drive?

  • This change does not affect data you already have online. Data in your local folder will also not change or move.

I have more questions – where can I go for more support?

  • We will update this FAQ with answers to any common questions, or if there is updated information.
  • You may also visit the forums to ask questions.


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