Find Request Code for Manual Activation
Request Codes are only necessary if you own perpetual license software and need to request an activation code in order to manually activate software on a computer that does not have Internet access. Generating a request code is the first step of the process for manually activating your Autodesk software.
Note: Request codes and manual activation are required only for perpetual license software. You need a valid serial number and product key in order to generate a request code for your perpetual license software. You do not need a Request Code for subscription software or in order to access your software online using a serial number and product key.
Generating a Request Code with the Product Activation Wizard
You will only see the screens for generating a request code in the product activation wizard if your computer is not connected to the Internet. If your computer has an active Internet connection, the software will assume you want to activate online and it will not display the screens for a Request Code.
To generate a request code for manual activation:
- Disable your Internet connection and launch your software.
This is an offline process. The screens below will only appear if your computer is not connected to the Internet.
- Click the Activate button on the
Free Trial screen.
Note: Autodesk software products will operate on a Free Trial license until activated. If you purchased your software and didn't use it as a Free Trial, you still need to initiate activation of your software from the Free Trial screen. Your screen may look different depending on your product, but the process should be similar for all supported products.
- Enter your Serial Number and Product Key and click
the Next button.
- Select "Request an activation code using an offline method" and
click the Next button.
Note: You will only receive this screen and option if you are using a computer that has no active Internet connection. If your computer is connected to the Internet, the software will assume you want to activate automatically over the Internet and you will not see the screen for generating a request code.
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Record the activation information provided.
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Process the activation in one of the following ways:
- Enter the information at register.autodesk.com to get an activation code instantly.
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Complete the Web request form at the address provided on the screen. (This method to get an activation code via email may take up to 48 hours.)
- Click the Close button to exit the wizard and resume using your software in Free Trial mode.
Finding Stored Registration Information
Most products will generate an HTML file containing your request
code and registration information when you install your Autodesk
product using a valid serial number and product key.
Note: The registration file described below may
not be available for all products and platforms. If you cannot find
a previously generated request code, please generate a new one
following the instructions above. See Activate Offline with
Activation Code (Perpetual) for a complete description of the
process for activating your software offline.
To find a Request Code saved on your computer:
- Search for "USRegInfo.html" on your
computer.
Note: The file's location and name will vary depending on your product and operating system. Here are examples of typical locations for the registration information:- For Windows Systems:
C:\ProgramData\Autodesk\Adlm\ ProductNameVersion_USRegInfo.html - For Mac Systems:
/Library/Application Support/Autodesk/Adlm/ProductNameVersion_USRegInfo.html
Don't see your request code? See: Can't find the html file for the request code
- For Windows Systems:
- Open the file with your product name and version in the file
name.
