English Original
X
X
Phone Support for Subscribers and Maintenance Customers
To speak to an Autodesk technical support specialist, subscribers and advanced maintenance plan customers can use the Schedule a Call feature (not available for basic maintenance plan customers). An agent with the right product and language skills will call back at a time that is convenient for you.
To schedule a call:
- Go to https://knowledge.autodesk.com/contact-support/technical-support.
- Select your product and version and click Next.
- Click Schedule a Call.
Note: The Schedule a Call button is not active if you have not signed in. Click the Sign In button if necessary. - Complete the form and click Next. You will see a calendar with the available times for an agent to call you.
- Select a time and click Next.
- Review the information for accuracy and click Schedule. You will receive an email notification confirming the time.
To cancel a call:
- In the confirmation email, click Cancel Appointment. A link is also provided for you to reschedule if needed.
Other Phone Options
If your contract includes a direct phone number to a product support specialist, you'll see support phone numbers and a service ID in Contact Support. For more information, see Finding your Phone Support Information and Tips for Using Phone Support.
See Also:
- Web Support for Maintenance Plan Customers and Subscribers
- Troubleshooting Articles for your Product
- Learning Tutorials for your Product
- Product Forums