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Manage Technical Support Options
Autodesk offers a number of technical support options which vary depending on whether you have a subscription or a maintenance plan.
How to Contact Technical Support
Technical Support Options
Subscribers have access to all support options. Maintenance plan customers only have access to web and forum support unless they have purchased advanced support.
| Support Option | Subscription | Maintenance Plan Basic Support |
Maintenance Plan Advanced Support |
|---|---|---|---|
| Web/Email Support | X | X | X |
| Phone Support* | X | X | |
| Community Forum Support – Automated
Escalation* Questions without responses are automatically flagged for Autodesk review, typically within 24 hours |
X | X | X |
| Community Forum Support – Self Escalation* You can manually flag your question for Autodesk review at any time |
X | X | |
| Remote Desktop Assistance | X | X |
* Not all options are available in all languages.
Self-Service Support
All Autodesk customers can access these self-service support options without a subscription or maintenance plan: