Freeze, crash, or "This operation could not be completed" while opening file in Revit after upgrade to 2024.3

Autodesk Support

Jan 9, 2025

Products and versions covered

Issue:

Users reported that after upgrading from Revit 2024.2.2 or lower versions to Revit 2024.3:

Revit freezes or crashes while opening Cloud Workshared/Non-Workshared models.
Typically, the same file can still be opened in Revit 2024.2 version but not in 2024.3.
The following error messages may also appear when trying to open the model:

Open Model

Opening model: <file name>

This operation could not be completed. Please try again.

Image of "This operation could not be completed..." message in Revit

Revit

Revit encountered a serious error. The current action could not be completed.

Try auditing the file in the most recent version of Revit. If the problem persists, check online help for more information.

Error message: Revit encountered a serious error.

Publishing Errors on Autodesk Construction Cloud (ACC) or BIM 360 may occur for the affected model.

The Revit journal records lines like the following preceding the error:

'status: ERROR : Cannot connect to central model 
0:< openDocumentFileForUI: Unknown exception 
0:< Unhandled exception - exception: Autodesk.Revit.Exceptions.FileAccessException, msg: Unexpected structured EXCEPTION_ACCESS_VIOLATION happened during open documents

Status:

This incident has been resolved in:

Revit 2024.3.1
Revit 2025.4

A resolution is also planned in another future release.

To install updates, open the Autodesk desktop app and click My Updates. To install a new version of your Autodesk software, open the Autodesk desktop app, sign in, and click My Products. To use a web browser to install updates or a new version, sign in to Autodesk Account. (Your access to new versions or updates depends on your Autodesk software entitlements.)

Additional Information:

It is recommended that you do not mix using previous versions of Revit 2024 with 2024.3 on a project - all users working on a project should use 2024.3 together.

Follow strictly the proposed upgrade workflow to prevent this issue:: Schema Conflicts in Revit 2024

Multi-user Workshared Models

Before updating, ensure all users working on the project have relinquished all elements.
- Each user can check that this has been done in the Worksets dialog.
Close Revit.
Update all users working with the project to Revit 2024.3 (or later version).

Note: To avoid potential conflicts, make sure that everyone is updated, and avoid having users on prior builds accessing the model.

Create a new local file.
- For the cloud workshared model, opening the project from Revit Home automatically creates a new local file.
- For network or Revit Server-based worksharing, delete your existing local file and open the central model with the option to create a new local checked.
Unload all Revit links and sync to central.
- Alternatively, Open the model with Specify Worksets and close any worksets associated with linked models.
Repeat steps 1 – 5 for all linked Revit files.
- If the linked Revit files are not workshared, just open and save each file using Revit 2024.3 (or a later version).
Reload all Revit links.

Note:

Project members who have not updated to Revit 2024.3 yet may reintroduce schema issues. If this happens, you need to repeat the recommended steps.
If affected files report a Processing Error on BIM 360 or Autodesk Construction Cloud (ACC), publish the models again.

We highly recommend that you do not mix using previous versions of Revit 2024 with 2024.3 on a project - all users working on a project should use 2024.3 together.

More Troubleshooting

If not working with Revit 2024 or updating doesn't help, but you are seeing the same journal entries recorded prior to the error, see the following article: "This operation could not be completed" appears when opening certain cloud models in Revit
If you are not seeing the same journal entries recorded, see the following article for more troubleshooting on this error: "This operation could not be completed." when opening cloud model in Revit