"This operation could not be completed. Please try again" when opening a cloud model in Revit

Autodesk Support

Mar 17, 2025

Products and versions covered

Issue:

Users reported that the following message appears when trying to open a cloud model from BIM360/ ACC (Autodesk Construction Cloud) in Revit:

Open Model

This operation could not be completed. Please try again.

The journal (Revit log) will show entries similar to the following:

' 4:< Time: #/##/#### ##:##:##:### Calling: IdentifyModel 
      ' 4:< Internal Server Error 
      ' 4:< Failed to refresh cached central file for C:\Users\%USERNAME%\AppData\Local\Autodesk\Revit\Autodesk Revit ####\CollaborationCache\{User GUID}\{Project GUID}\LinkedModels\{Linked Model GUID}.rvt 
      'C ##-###-#### ##:##:##.###;   4:< Invalid Communication Exception while interacting with Revit Server. Please contact technical support. 
      ' 4:< TaskDialog "This operation could not be completed. Please try again."

In some situations, the issue occurs only for specific team members, and the model works for others (It depends on the set of worksets opened during the model opening).

Causes:

One or more linked models have been deleted from the Cloud Service, leading to this error when Revit tries to resolve the link.

Solution:

Update Revit

Follow the article: How to keep Revit updated.

Identify the corrupted link

Find the link in the journal file:

1. Locate the Revit journal in C:\Users\%username%\AppData\Local\Autodesk\Revit\Autodesk Revit ####\Journals
2. Review the Revit journal for the name of the link (see the journal sample in the Issue section).

Alternatively, reload each link to find which one returns the error:

1. Open the model with the worksets turned off.
2. Reload each link to find the one causing the error.

Remove link

Remove the previously identified links, or use the Reload From tool to load a replacement file.
Turn worksets back on.
Confirm that the error is cleared.

Recover the last working backup of the removed model

Download the last working published model
Initiate the model to the cloud

Note: Look at the following articles for more information about the file recovery:

- Recover a Workshared File
- Repair a Corrupt Central Model (File-Based Worksharing Only)

More troubleshooting

Check the available space on your local drive. Try to gain more space and then check to open the Revit File.
If sufficient space is available on the disk, try to open the model with 'Open and Audit' option.
Check if the model can be opened with Revit add-ons disabled.
Try cleaning the local cache by following: How to clear a corrupt/damaged cloud workshared model or outdated link from the system in Revit.
For more articles on this error, see the following link: "This operation could not be completed." when opening cloud model in Revit.

Products:

Revit Product Family; Revit Cloud Worksharing; BIM 360; Construction Cloud;

Was this information helpful?

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.

Ask the Assistant

What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support