& Construction

Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
& Manufacturing

Professional CAD/CAM tools built on Inventor and AutoCAD
Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
Professional CAD/CAM tools built on Inventor and AutoCAD
Autodesk Support
Mar 13, 2025
Products and versions covered
Open Model
This operation could not be completed. Please try again.
The journal (Revit log) will show entries similar to the following:
' 4:< Time: #/##/#### ##:##:##:### Calling: IdentifyModel ' 4:< Internal Server Error ' 4:< Failed to refresh cached central file for C:\Users\%USERNAME%\AppData\Local\Autodesk\Revit\Autodesk Revit ####\CollaborationCache\{User GUID}\{Project GUID}\LinkedModels\{Linked Model GUID}.rvt 'C ##-###-#### ##:##:##.###; 4:< Invalid Communication Exception while interacting with Revit Server. Please contact technical support. ' 4:< TaskDialog "This operation could not be completed. Please try again."
In some situations, the issue occurs only for specific team members, and the model works for others (It depends on the set of worksets opened during the model opening).
One or more linked models have been deleted from the Cloud Service, leading to this error when Revit tries to resolve the link.
Follow the article: How to keep Revit updated.
Find the link in the journal file:
Alternatively, reload each link to find which one returns the error:
Note: Look at the following articles for more information about the file recovery:
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