Install hangs at Preparing Revit Content

Aug 12, 2014


Issue:

You are installing Revit 2013 and the installation process and screen for Preparing Revit Content appears to freeze.

Solution:

Some content may still be downloaded from the internet during the install so it important to install Revit with an active internet connection. To ensure that the content download is not being blocked and causing the installation process to hang, verify that Autodesk.com is one of your Trusted Sites:
  1. Navigate to the Security tab of the Internet Options Dialog.
  2. Select Trusted Sites and click on the Site button.

             
     
  3. Enter *.autodesk.com into the Add this website to the zone: field.


     
  4. Select the Add button and the new website will be added to the websites list.
  5. Select close and apply changes by clicking OK.
  6. Start the install again.

If this fails try using a different network connection in the office or at home and then install. If the process still hangs, try disabling the firewall and anti-virus and then attempting the install again.

Please also check out this Up and Ready blog post for an additional information and solution to this problem:

Revit 2013 will hang at 'Preparing Revit Content'

Products:

AutoCAD Design Suite;AutoCAD Revit Architecture Suite;AutoCAD Revit MEP Suite;Revit;Revit Architecture;Revit MEP;Revit Structure

Versions:

2013

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