2010: How to troubleshoot Error 17

Oct 31, 2014

Issue:

 

 

After launching Revit 2010 products a license error occurs and the Product and License Information displays an error 17 status.

Solution:

 

 

 

The following process should help isolate or resolve this behavior:

  1. Rename the CascadeInfo.cas file
    •  Navigate to the following folder:
    Windows XP > C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm
    Windows Vista > C:\ProgramData\Autodesk\Adlm
    •  Rename the CascadeInfo.cas file to CascadeInfo.cas-backup
     
  2. Verify the ProductInformation.pit file is present
    •  Navigate to the following folder:
    Windows XP > C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm
    Windows Vista > C:\ProgramData\Autodesk\Adlm
    •  Ensure the ProductInformation.pit file is present in the folder.

    After the steps above are complete restart the workstation and launch Revit.  If the workstation cannot obtain a license move onto the steps below:
     
  3. Delete the Revit licpath.lic file.
    •  File is located > C:\Program Files\Revit Product\Program\Licpath.lic.  Substitute Revit Product with the specific Revit folder name. 
    •  This file can be restored from the Recycle Bin after testing if needed.
     
  4. Create an environmental variable for FLEXLM_TIMEOUT.
    Error: A valid license could not be obtained by the network license manager

    After the steps above are complete restart the workstation and launch Revit.  If the workstation cannot obtain a license move onto the step below:
     
  5. Clean Uninstall \ Reinstall of Revit 2010
    2010: How to install Revit products
     

Restart the workstation and launch Revit.  If the workstation still cannot obtain a license please collect the following files and log a support request through Subscription Center or contact your reseller:

•  3 latest Revit journal files from workstation:  Location of journal files
•  Copy of license file.
•  REVIT2010ENUAdlm.log from the following folder:
Windows XP > C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm
Windows Vista > C:\ProgramData\Autodesk\Adlm

Products:

Revit Architecture;Revit MEP;Revit Structure

Versions:

2010

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