License was not obtained: error 20

Feb 4, 2014


Smoke does not start and the error console displays messages similar to the following:
Jan 25 20:23:32 : Smoke: License was not obtained: Tried Smoke 2011 (776C1 2011.0.0.F), error 20


The first workaround to this issue is to set the language of your Mac OS X system to English.

Perform the following tasks to set the language to English:

  1. Open System Preferences.
  2. Click Language & Text.
  3. Drag English to the top of the language list.
  4. Restart your Mac.


If the error still persists, try the following procedure:

  1. Open the Terminal app from the Applications > Utilities folder.
  2. Type the following command:
    sudo mv /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adskflex_* /var/tmp
  3. Enter your password when prompted.
  4. Restart Smoke.
  5. The application will go through the activation process again and should recognize the existing license and use it.
  6. If you are still getting error 20, reopen the Terminal and type:
    sudo mv /Library/Application\ Support/Autodesk/ADLM /Library/Application\ Support/Autodesk/ADLM.old
  7. Uninstall and reinstall Smoke.

If the second procedure still does not solve this issue, contact Autodesk Customer Support.