Autodesk A360 Cloud Credits FAQs

Sep 2, 2014


Solution:

You have general questions about Autodesk® A360 cloud credits.

General Information


What are cloud credits?

Cloud credits are the unit of measurement required to perform certain tasks, such as creating a rendering or running a simulation in a cloud environment using Autodesk cloud services.

What Autodesk® A360 products and services use cloud credits? Which cloud services are part of Maintenance and Desktop Subscription?

Service Maintenance & Desktop Subscription Usage Based
Rendering
Autodesk Sim 360  
Autodesk Simulation Flex (Simulation Mechanical 360, Simulation CFD 360 and Simulation RSA 360)  
Autodesk Simulation Moldflow Flex (Simulation Moldflow 360, Simulation Mechanical 360, Simulation CFD 360 and Simulation RSA 360)  
Autodesk InfraWorks 360 ¹  
Structural Analysis for Autodesk Revit
Optimization for Autodesk Inventor
Autodesk Configurator 360  
Lighting Analysis for Revit (Daylighting for LEED and Advanced Illuminance)    
¹ Only the InfraWorks 360 profile optimization service offered via is currently metered.

While not considered standard entitlements, Maintenance Subscription customers receive “early access” to the following cloud services:
Service Maintenance Subscription Usage Based
Autodesk Character® Generator
Autodesk Recap 360

Will additional Autodesk A360 products require the use of cloud credits in the future?

The cloud credits usage model is being gradually rolled out and over time some of the existing and new services will also consume cloud credits. More information regarding which services are affected and the amount of units required to complete an associated task will be communicated as they are rolled out.

In what regions are cloud credits functioning and available?

Cloud credits are available and functional in all price regions worldwide. There are currently cloud services in all regions worldwide and cloud credits function where the products are available.


Cloud Credits Allocations


What changes have been made to the cloud credits framework and allocation?

Effective December 13, 2013, Autodesk changed the way existing Maintenance Subscription, Desktop Subscription and Cloud Service Subscription customers are allocated their cloud credits.

Prior to December 13, 2013, customers were automatically assigned 100 cloud credits when they purchased a Maintenance or Desktop Subscription. The 100 cloud credits would automatically be reallocated when the contracts were renewed. These cloud credits were able to be shared by anyone that had a seat on the Subscription contract. On December 13, 2013, all existing contracts would no longer receive a reallocation of 100 cloud credits (per seat) upon contract renewal. Instead, individual cloud credits were introduced, entitling each named user on the Maintenance or Desktop Subscription contract a one-time grant of 100 individual cloud credits. Users associated with new contracts were also allocated the one-time grant of 100 individual cloud credits. Shared cloud credits now need to be purchased in order for contracts to receive more cloud credits to run their cloud services.

Commercial Education customers follow the same policy set for commercial customers, but it is important to note that Education customers were originally assigned only 30 cloud credits per seat.

Effective April 11, 2014, shared cloud credits are good for one year from the date of purchase as long as the contract is active.

What is the difference between Shared and individual cloud credits?

Shared cloud credits are purchased and available for anyone on a contract to use. Individual cloud credits are a one-time-only allocation that is granted to a named user when he/she is added to a contract at any time during the length of the contract. Individual cloud credits are not reallocated upon renewal and they are not reissued once they have been consumed. Individual cloud credits cannot be purchased or transferred and cannot be shared with other individuals.

What is the customer cloud credit experience when they purchase an Autodesk Maintenance or Desktop Subscription?

Each named user on a Maintenance or Desktop Subscription is assigned a one-time only grant of 100 individual cloud credits. These individual cloud credits are distinct and are user-specific. They are assigned to all named users for a given Maintenance or Desktop Subscription contract. Individual cloud credits are not transferable and cannot be shared or pooled. Shared cloud credits are not included with the purchase of a Maintenance or Desktop Subscription. Shared cloud credits can be purchased at any time on an active contract.

Cloud Credits General Attributes
  • Cloud credits are the unit of measurement required to perform certain tasks, such as creating a rendering or running a simulation in Autodesk A360
  • Cloud credits work with any usage-based service
  • Users will be able to access both their own individual and shared cloud credits
  • Administrators will be able to view and track usage of both individual and shared cloud credits
  • Individual cloud credits are used before shared cloud credits

Attribute Shared cloud credits Individual cloud credits
Available for purchase Yes No
Given as part of a commercial relationship with Autodesk No Yes
Usage Can be shared and used by many users (named users on a contract) Is specific to a named user and
cannot be shared or transferred
Expiration Expire 12 months after the date of purchase. They can roll over through a contract renewal event as long as the contract remains active. If the contract ends or defaults, cloud credits expire immediately. Available to users as long as the contract is active.
Consumption Consumed after individual cloud credits are consumed Consumed first if shared cloud credits are also available
Comes with Maintenance Subscription No Yes
Comes with Desktop Subscription No Yes
Comes with Cloud Services With some standalone cloud services No
When do they become effective? When purchased When a user is added to a subscription contract
Renewable No, they expire 12 months after the date of purchase as long as the contract remains active. No

What products are excluded from this cloud credit allocation?

The exception rule:

For some products on Cloud Service Subscription, we will continue to give cloud credits with purchase and renewal. There are two criteria:
  1. The services require cloud credits to function, otherwise it has no customer value (example: Autodesk Simulation Flex™)
  2. Cloud credits are associated with the purchase of the service thus customers are actually buying cloud credits
The following commercial products/services will continue to receive shared cloud credits when purchased and renewed
  • Autodesk Simulation Flex and Autodesk Simulation Moldflow Flex
  • Autodesk Configurator 360
  • Autodesk SIM 360™
  • Autodesk Infraworks™ 360 Pro

What happens to previously purchased cloud credits? Do they go away? Are they shared?

Cloud credits purchased prior to December 13, 2013 are shared at the contract level and are available for use by any named user on the contract. Any unused cloud credits do not roll over and will no longer be available at renewal.
After April 11, purchased cloud credits will have a 12 month life before they expire.

Will individual cloud credits be given to all users on a subscription contract, even customers who wouldn’t use them?

Yes. More and more cloud services are being added, and eventually customers may need cloud credits to run these services.

How many cloud credits does a customer receive when they purchase a Cloud Service Subscription contract?

Cloud credit allocations vary depending on the product or service purchased, and the license type.

What happens if a named user is on multiple contracts or products

A single named user will only be allocated 100 cloud credits regardless of the number of contracts or services they are associated with.

What happens when all of the 100 individual cloud credits are consumed?

Customers will need to start using shared cloud credits that can be purchased at the contract level and shared across users on that contract. Shared cloud credits are available for purchase from the Autodesk Store ¹, Autodesk resellers and Autodesk direct.

¹To purchase through the Autodesk Store: Go to Subscription Center or accounts.autodesk.com and select “buy more cloud credits” (from the Usage Report page) for the desired contract to purchase. This will take you through a guided purchase experience. Please note, only contract administrators or software coordinators are able to make these purchases.

What is the pricing for additional cloud credits?

Cloud credits are sold in packs of 100 for $100USD, based on US SRP. Pricing in other currencies can be referenced in the price book.

The Suggested Retail Price (SRP) shown is Autodesk's suggested retail price for the specified product and services in the United States. The SRP does not include any allowance or provision for installation or taxes. The SRP is displayed for reference purposes only, as the actual retail price is determined by your reseller. Other terms and conditions may apply. Autodesk reserves the right to alter the SRP, product offerings, and specification of its products and services at any time without notice, and is not responsible for typographical, graphical or other errors that may appear on this site.

Are individual cloud credits combined at the contract level?

No, individual cloud credits cannot be shared at the contract level or transferred. Shared cloud credits must be purchased.

When do shared (purchased) cloud credits that are associated with a Desktop Subscription (annual, quarterly, monthly) expire?

Annual and Quarterly Desktop Subscription:
Effective April 11, 2014, purchased cloud credits for all quarterly and annual desktop subscriptions are annualized, and expire one year from purchase date. As long as the subscription contract is current, Cloud credits need to be on a current subscription contract

Monthly Contracts:
Shared cloud credits (purchased) for all monthly contracts will accumulate for up to 12 months. Cloud credits will carry over for up to 12 consecutive months.

If the user consumes all their individual cloud credits, they must start using shared cloud credits, which are available for purchase. Once individual cloud credits are consumed, they are not refilled. Individual cloud credits cannot be purchased.

What happens if a customer doesn’t renew their contract or is late with their renewal?

A customer will lose their cloud credits if they don’t renew on time. Once the order is renewed, we will re-provision the cloud credits that come with the product or service contract. Purchased cloud credits expire with the contract and won’t be re-provisioned.

How do customers allocate cloud credits to users within their organizations?

Cloud credits cannot be allocated at the user level. However, contract administrators can turn on/off cloud services for named users.

Who can purchase more cloud credits?

Only the Contract Administrator or Software Coordinator can purchase cloud credits.

How will a customer know how many cloud credits they have available and where will they find out how many cloud credits they’ve consumed?

Contract administrators and software coordinators will be able to view their usage report in Autodesk Account and Subscription Center.

How do we alert a customer (contract administrator/software coordinator/end user) that they are reaching a limit?

The Autodesk Account and Subscription Center will indicate the cloud-credit usage. Some services will provide notification within the product.

What happens to a customer’s cloud credits when their Autodesk Subscription contract ends?

A user must be on an active contract in order to access and use any cloud credits – individual or shared. Any purchased shared cloud credits left over at the conclusion of the contract will expire and will no longer be usable.

What happens to a user’s individual cloud credits when they leave the company?

Their company removes the employee from the named user list and their cloud credits will not be accessible.
 


Multi-Flex and Enterprise-Flex related questions


How are cloud credits issued to Multi-Flex customers for subscription-based cloud services?

As of December 13, 2013, shared cloud credits are not issued to new or renewing Multi-Flex customers. Customers may purchase shared cloud credits for their contracts. Please note that individual cloud credits will be granted to Multi-Flex users, in accordance with the individual cloud credit grant policy stated above.

I signed my Multi-Flex contract prior to December 13, 2013. Do I still receive my previous shared cloud credit grant?

Yes. Existing customers that signed a new or renewed Multi-Flex agreement prior to December 13, 2013 will continue to be issued shared credits on an annual basis during their current contract term.

Prior to December 13, 2013, Multi-flex customers were issued 100 cloud credits for each Multi-Flex seat on Subscription. These credits can be shared by any user on the contract. The total allocation of cloud credits for each Multi-Flex customer is calculated as the product of total seats on subscription multiplied by 100 cloud credits. Since most Multi-Flex deals cover multiple years, cloud credits are issued for each annual period in the contract. Any unused cloud credits at the end of each annual period will expire. If there is another annual period on the contract, a new set of cloud credits will be issued for that coming year.

How are cloud credits issued to Enterprise Flex customers for Cloud Service Subscriptions?

Effective December 13, 2013, shared cloud credits are no longer issued to new or renewing Enterprise Flex customers. Customers may still purchase shared cloud credits for their Enterprise Flex contracts.

Please note that individual cloud credits will be granted to Enterprise Flex users, in accordance with the individual cloud credit grant policy stated above.

I signed my Enterprise Flex contract prior to December 13, 2013.  Do I still receive my previous shared cloud credit grant?

All Enterprise Flex customers on active contracts prior to December 13, 2013 receive 100 cloud credits annually per expected annual unique user. Since Enterprise Flex is a usage model, the customer does not purchase seats. Cloud credits are issued based on estimated annual unique product use per year, allocating 100 cloud credits to each annual unique product use (ex., 1000 unique product uses x 100 cloud credits = 100,000 cloud credits / year)

  • Unique product use = one user using one product title each month in the year.
  • As projected use changes year-over-year AND the customer pays us to adjust the baseline, cloud credits may be allocated proportionally.
  • If appropriate, cloud credits will be prorated based on the months in the annual period of the Enterprise Flex contract.
The estimated annual unique product use per year metric will be used to quote. Estimated annual unique product use is in the EDDST (quoting tool).

These credits can be shared by any user on the contract. Since most Enterprise Flex deals cover multiple years, cloud credits are issued for each annual period in the contract. Any unused cloud credits at the end of each annual period will expire. If there is another annual period on the contract, a new set of cloud credits will be issued for that coming year.

How are cloud credits issued to Token Flex customers for subscription-based cloud services?

Effective December 13, 2013, shared cloud credits are not issued to Token Flex customers for subscription-based cloud services. Customers may still purchase shared cloud credits for their Token Flex contracts.

Please note that individual cloud credits will be granted to Token Flex users, in accordance with the individual cloud credit grant policy stated above

Example: I signed a 3-year Multi-Flex Enterprise Program agreement; do cloud credits automatically expire at the end of each annual period? Will cloud credits be automatically reissued on day 1 of the new annual period?

If the customer signed their agreement before 12/13/2013, shared cloud credits will be re-issued for each annual period of the contract, until the end of the current contract term. If the customer signed their agreement after 12/13/2013, no shared cloud credits will be issued and therefore no shared cloud credits will be replenished for each annual period. Shared cloud credits must be purchased by each customer.

Which cloud services are included with Multi-Flex Cloud Service Subscription?

Multi-Flex customers have access to the following cloud services:
  • Rendering in Autodesk A360
  • Optimization for Autodesk Inventor
  • Structural Analysis for Revit
  • Energy Analysis for Revit
  • Green Building Studio
  • Buzzsaw (requires Vault professional)
  • All free cloud services and mobile apps

Which cloud services are included with Enterprise Flex Cloud Service Subscription?

Enterprise Flex customers have access to the following cloud services:
  • Rendering in Autodesk A360
  • Optimization for Autodesk Inventor
  • Structural Analysis for Revit
  • Energy Analysis for Revit
  • Green Building Studio
  • Buzzsaw (requires Vault professional)
  • All free cloud services and mobile apps

Which cloud services are included with Token Flex Cloud Service Subscription?

Token Flex customers have access to the following cloud services:
  • Rendering in Autodesk A360
  • Optimization for Autodesk Inventor
  • Structural Analysis for Revit
  • Energy Analysis for Revit
  • Green Building Studio
  • Buzzsaw (requires Vault professional)
  • All free cloud services and mobile apps

How much cloud storage does a Multi-Flex Maintenance Subscription customer receive?

For each Multi-Flex seat on Maintenance Subscription, the Multi-Flex customer can assign one (1) named user on that contract to receive 25GB of storage.

How much cloud storage does a Token Flex customer receive?

Each named user on a Token Flex agreement can be assigned 25GB of storage.

Are there any restrictions on the number of users that can access cloud services on an Enterprise Flex or a Token Flex agreement?

No, at this point in time, Enterprise Flex and Token Flex customers will be able to assign an unlimited number of users access to cloud services that are included with Maintenance Subscription benefits.

Are there any restrictions on the number of users that can access cloud services on an Enterprise Flex agreement?

No, at this point in time, Enterprise Flex customers will be able to assign an unlimited number of users access to cloud services that are included with Maintenance Subscription benefits.


Metering Usage


Which services meter (track) cloud credit usage?

All cloud services that consume cloud credits are metered. Once all the cloud credits have been used, services requiring cloud credits will no longer function unless additional cloud credits are purchased.

Are all cloud credits measured the same?

Cloud credits have a value of “1.” Different tasks require different amounts of cloud credits depending on the type and size of the task. More complex services/tasks will require more cloud credits to perform the task.

What are the usage rates for the different services that require cloud credits?

Service Usage Rate
Rendering Approximately 1 cloud credit per MB (variable)
Sim 360 10 per simulation job
Simulation Moldflow Insight 360 ¹ 20 individual analysis
100 for DoE (Design of Experiments) Optimizations
Simulation Mechanical 360 ² 15
Simulation CFD 360 ² 15
Simulation RSA 360 ² 5
Infraworks 360 Profile optimization service requires 100 (per 5km of road)
Structural Analysis for Revit 2
Inventor Optimization 5
Configurator 360 1 per configuration session
Recap 5 per job
Character Generator 5 per job
Daylighting for LEED Low resolution
  • Free for 25,000 square feet and below
  • Approximately 1 cloud credit per 12,500 square feet above 25,000 square feet
High resolution
  • Free for 6,000 square feet and below
  • Approximately 1 cloud credit per 3,000 square feet above 6,000 feet
Advanced Illuminance Approximately 1 cloud credit per MB (variable)

¹ Included in Autodesk Simulation Moldflow Flex
² Included in Autodesk Simulation Flex and Autodesk Simulation Moldflow Flex

For all other cloud services included with an Autodesk Subscription or service agreement, Autodesk Cloud Services can be used—at no extra cost—until the end of the current contract or until otherwise notified by Autodesk (either directly or through our products or services) that cloud credits are available for purchase to run that service, whichever happens first (i.e. Green Building Studio, Recap Photo).

What does “variable usage rate” mean?

“Variable usage rate” provides the customer options, such as quality and size, for how their task is run that will impact the number of cloud credits required to complete a task when using a cloud service.

For example, a large, a high-quality rendering will have a higher usage rate than a small, low-quality image. Cloud credit requirements will depend on the service.


Resources


How can we find out more about our Cloud Credits?

You can contact your Autodesk Authorized Reseller. Information about cloud credits will be available on several Autodesk web properties including Subscription Center, Autodesk Account and the Autodesk Store.

 

Products:

Autodesk A360

Versions:

2015

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