Windows crash starting newly installed Autodesk 2014 product

Mar 9, 2014


When attempting to run a newly installed Autodesk 2014 product and complete the licensing and activation process, you receive a fatal error.


This error occurs when a computer does not have the hardware serial number in the BIOS. Two indications of the issue are described below:
  • When launching an Autodesk 2014 product, the user sees an error dialog such as the following during initialization, and an Autodesk Error Report dialog, and the product does not launch:

  • Running the following command does not return a serial number:

wmic bios get serialnumber

The figure below shows the command result with a blank serial number.

If you get this result, the following technical solution is applicable to you; otherwise, it is probably not applicable.


  1. Based on your system type, download and unzip the attached file, (12 MB), and extract one of the following files:
  • for 32-bit OS
  • for 64-bit OS
  1. Back up the following 5 files from your machine:
  • On the product installed path (example: C:\Program Files\Autodesk\<product name>):
adlmint.dll (File version  adlmint_libFNP.dll (File version
  • At C:\Program Files\Common Files\Autodesk Shared\AdLM\R7: adlmact.dll (File version adlmact_libFNP.dll (File version
  • At C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\: FNPLicensingService.exe (On 64-bit machines, file is FNPLicensingService64.exe)
(File version
  1. Stop all Autodesk products that are running
  2. Stop the FlexNet Licensing Service from the Task Manager:
  • Click Start ? Run
  • Type taskmgr. The Windows Task Manager opens.
  • In the Windows Task Manager, on the Services Tab, right-click FlexNet Licensing Service ? Stop Service.
  1. Replace the following 5 files from the unzipped folder into the following locations:
  • On the product installed path (example: C:\Program Files\Autodesk\<product name>):
    adlmint.dll (New version
    adlmint_libFNP.dll (New version
  • At C:\Program Files\Common Files\Autodesk Shared\AdLM\R7:
    (New version
    adlmact_libFNP.dll (New version
  • At C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\:
    FNPLicensingService.exe or FNPLicensingService64.exe (New version

For further maintenance

If you encounter the same issue after maintenance of your product, such as repair, reinstall, uninstall, or addition of a service pack for the product, you may need to re-execute this solution.


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