Windows crash starting newly installed Autodesk 2014 product

Mar 9, 2014

Issue:

When attempting to run a newly installed Autodesk 2014 product and complete the licensing and activation process, you receive a fatal error.

Causes:

This error occurs when a computer does not have the hardware serial number in the BIOS. Two indications of the issue are described below:
  • When launching an Autodesk 2014 product, the user sees an error dialog such as the following during initialization, and an Autodesk Error Report dialog, and the product does not launch:

  • Running the following command does not return a serial number:

wmic bios get serialnumber

The figure below shows the command result with a blank serial number.

If you get this result, the following technical solution is applicable to you; otherwise, it is probably not applicable.


Solution:

  1. Based on your system type, download and unzip the attached file, autocad-2014-license-crash-fix.zip (12 MB), and extract one of the following files:
  • LicenseCrash-32-bit.zip for 32-bit OS
  • LicenseCrash-64-bit.zip for 64-bit OS
  1. Back up the following 5 files from your machine:
  • On the product installed path (example: C:\Program Files\Autodesk\<product name>):
adlmint.dll (File version 7.0.51.0)  adlmint_libFNP.dll (File version 11.11.0.0)
  • At C:\Program Files\Common Files\Autodesk Shared\AdLM\R7: adlmact.dll (File version 7.0.51.0) adlmact_libFNP.dll (File version 11.11.0.0)
  • At C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\: FNPLicensingService.exe (On 64-bit machines, file is FNPLicensingService64.exe)
(File version 11.11.0.0)
  1. Stop all Autodesk products that are running
  2. Stop the FlexNet Licensing Service from the Task Manager:
  • Click Start ? Run
  • Type taskmgr. The Windows Task Manager opens.
  • In the Windows Task Manager, on the Services Tab, right-click FlexNet Licensing Service ? Stop Service.
  1. Replace the following 5 files from the unzipped folder into the following locations:
  • On the product installed path (example: C:\Program Files\Autodesk\<product name>):
    adlmint.dll (New version 7.0.51.100)
    adlmint_libFNP.dll (New version 11.11.0.3)
  • At C:\Program Files\Common Files\Autodesk Shared\AdLM\R7:
    adlmact.dll
    (New version 7.0.51.100)
    adlmact_libFNP.dll (New version 11.11.0.3)
  • At C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\:
    FNPLicensingService.exe or FNPLicensingService64.exe (New version 11.11.0.3)

For further maintenance

If you encounter the same issue after maintenance of your product, such as repair, reinstall, uninstall, or addition of a service pack for the product, you may need to re-execute this solution.


Products:

AutoCAD;AutoCAD Architecture;AutoCAD Civil 3D;AutoCAD Design Suite;AutoCAD Electrical;AutoCAD LT;AutoCAD Map 3D;AutoCAD Mechanical;AutoCAD MEP;AutoCAD P&ID;AutoCAD Plant 3D;AutoCAD Raster Design;AutoCAD Structural Detailing;AutoCAD Utility Design;3ds Max Design;Alias Automotive;Alias Design;Alias Surface;Building Design Suite;Entertainment Creation Suite;Fabrication CADmep;Fabrication CAMduct;Fabrication CAMduct Components;Fabrication ESTmep;Fabrication RemoteEntry;Fabrication Tracker;Factory Design Suite;Infrastructure Design Suite;Infrastructure Map Server;Inventor;Inventor Engineer-to-Order;Inventor LT;Inventor Professional;Maya;MotionBuilder;Mudbox;Navisworks Manage;Navisworks Simulate;Plant Design Suite;Product Design Suite;Revit;Revit Architecture;Revit MEP;Revit Structure;Robot Structural Analysis;Showcase;Simulation CFD;Simulation DFM;Simulation Mechanical;Simulation Moldflow Adviser Premium;Simulation Moldflow Adviser Standard;Simulation Moldflow Adviser Ultimate;Simulation Moldflow Insight Premium;Simulation Moldflow Insight Standard;Simulation Moldflow Insight Ultimate;Simulation Moldflow Synergy;Softimage;Vault;Vault Professional;mental ray;AutoCAD ecscad;AutoCAD Inventor LT Suite;AutoCAD Revit LT Suite;3ds Max Entertainment Creation Suite;Design Academy;Education Master Suite;Maya Entertainment Creation Suite;Revit LT;Showcase Professional;Simulation CFD Advanced;Simulation CFD CAD Connections;Simulation CFD Motion;InfraWorks 360

Versions:

2014

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