Using log to troubleshoot installation errors

Nov 1, 2014


You attempted to install a product, service pack, hotfix, or object enabler. However, the installation was not successful, and you want additional information about what has occurred for troubleshooting purposes.

Most installations create a log file automatically in the %TEMP% folder on the client workstation. This log file is generally very large and verbose. 

To locate the installation log file

  1. Click Start menu (Windows) > Run.
  2. In the Run dialog box, enter %TEMP% and click OK.
  3. Click View menu > Details, and then click the Date Modified column header twice so that the most recent files are listed at the top.
  4. The log file is generally called <Product Name>.log.

Note: The creation of a client log file is optional for network deployments. You must enable the option in the Autodesk® Deployment Wizard. 

Not all products create a client log file by default. In the event that no client log file was created, you can use Microsoft® Windows® Installer to create a log file.

To create a log file using Windows Installer

  1. Click Start menu (Windows) > Run.
  2. Enter REGEDIT and click OK.
  3. In the Registry Editor, browse to the following folder:


  1. Right-click a blank space in the right pane. Click New > String Value.
  2. Enter Logging for the name.  
  3. Double-click Logging.
  4. Enter voicewarmup in the Value Data box and click OK.
  5. Close the Registry Editor, and run the installation again.

Log files created using this method are located in the %TEMP% folder and are named MSI#####.log.