Raster Design does not start if Windows roaming profiles are used

Nov 1, 2014


When trying to start Autodesk® AutoCAD® Raster Design within Autodesk® AutoCAD® Map 3D, Autodesk® AutoCAD® Civil 3D® or any AutoCAD-based product, the program displays a network access error message stating that it cannot connect to network folders.


This problem often happens when Windows Roaming Profiles are used, and installation paths are inserted into the Registry incorrectly.
The path in the error message often has double backslashes after the product folder, as shown in the following example:
\\server\user\profile\Autodesk\C3D 2014enu\\Support


Try one of the following solutions by editing the Registry*:
A: Remove the extra backslash 
The double backslash is located between the product name and Support folder, as shown in the following example:
Old: \\server\user\profile\Autodesk\C3D 2014enu\\Support
Corrected: \\server\user\profile\Autodesk\C3D 2014enu\Support
B: If you cannot find the double backslash in the Registry edit the Registry as follows:
  1. Delete this key (for Civil 3D 2013 DEU): 
Autodesk\AutoCAD\R19.1\<AUTOCAD>\UserData -> Name = {5783F2D7-D031-0407-0102-0060B0CE6BBA}
Data = Software\Autodesk\AutoCAD\R19.1\AutoCAD Raster Design 2014 - ??? (German)Open Civil 3D 2013
  1. Add Raster Design manually to AutoCAD / Map 3D / Civil 3D:
Under _CUILOAD -> locate aecco.cuix and add it to the list.
  1. In the Options dialog box (OPTIONS) add the Support File search paths for Raster Design. Usually, they are located in the following locations:
C:\program files\autodesk\autocad raster design 2014\
C:\program files\autodesk\autocad raster design 2014\help

* Warning: Improperly editing the Windows registry could render your operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/support. Use the Microsoft® Registry Editor at your own risk and only after backing up the registry.

See Also:

Instructions on backing up your registry can be found in the following Microsoft Knowledge Base articles:


AutoCAD;AutoCAD Civil 3D;AutoCAD Map 3D;AutoCAD Raster Design