How to request product media from Subscription Center

Issue:

You are a Maintenance Subscription Customer and would like to request a physical copy of your Autodesk software.

Solution:

Software Coordinators and Contract Managers can request physical media (e.g., CD, DVD, or USB—depending on the product) for the most current version of products licensed on a Maintenance Subscription from the Subscription Center.

Note: If you need to request physical media for a previous version, follow the instructions for requesting Autodesk product media. More information is available on the Previous Version Eligible Product List.

To request physical media for the most current product version:

  1. Log into Subscription Center, and click Access Your Subscription Benefits in the center of the page.

    Image of the process for logging into Subscription Center and accessing benefits.
  2. Click Get Your Upgrade to navigate to the software download page.

Image of Subscription Center with the Get Your Upgrade option

  1. Click Request Media for: under Related Information on the left menu.

    Note: If you have multiple subscription accounts, choose the one containing the product you would like to request physical media for.

Image of Subscription Center download page displaying the option to request physical media


  1. On the Boxed Shipment Request page, select the Product, Language and Quantity you would like to have shipped. Click Save Quantity and then Continue.

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  1. Select the most appropriate Reason from the drop down and click Save Reason.

    Enter the Address where you would like to have your physical media shipped. Click Save Changes and Continue.

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  1. Review the information and click Submit Request.

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After submitting you'll receive a confirmation via email.

Note: Shipping will take approximately three weeks. These orders are free of charge with no shipping costs .


Products:

AutoCAD;AutoCAD Architecture;AutoCAD Civil 3D;AutoCAD Design Suite;AutoCAD Electrical;AutoCAD for Mac;AutoCAD LT;AutoCAD Map 3D;AutoCAD Mechanical;AutoCAD MEP;AutoCAD P&ID;AutoCAD Raster Design;AutoCAD Revit Architecture Suite;AutoCAD Revit MEP Suite;AutoCAD Revit Structure Suite;Autodesk 3ds Max;3ds Max Design;Alias Automotive;Alias Design;Alias Surface;Building Design Suite;Factory Design Suite;Infrastructure Design Suite;Infrastructure Map Server;Infrastructure Modeler;Inventor;Inventor LT;Inventor Publisher;Maya;MotionBuilder;Mudbox;Navisworks Freedom;Navisworks Manage;Autodesk Navisworks MFG - Manage;Autodesk Navisworks MFG - Review;Autodesk Navisworks MFG - Simulate;Navisworks Review;Navisworks Simulate;Plant Design Suite;Product Design Suite;Quantity Takeoff;Revit Architecture;Revit MEP;Robot Structural Analysis;Showcase;Simulation CFD;Simulation Mechanical;Simulation Moldflow Adviser Premium;Simulation Moldflow Adviser Standard;Simulation Moldflow Adviser Ultimate;Simulation Moldflow CAD Doctor;Simulation Moldflow Communicator;Simulation Moldflow Design Link;Simulation Moldflow DL for CATIA V5;Simulation Moldflow DL for Parasolid;Simulation Moldflow DL for Pro/ENGINEER;Simulation Moldflow Insight Premium;Simulation Moldflow Insight Standard;Simulation Moldflow Insight Ultimate;Simulation Moldflow Synergy;Sketchbook Designer;Smoke;Softimage;Vault;mental ray;AutoCAD ecscad;AutoCAD Inventor LT Suite;Autodesk Alias TC Integrator for GM;Maya Entertainment Creation Suite;Moldflow Adviser Advanced;Moldflow Adviser Design;Moldflow Adviser Manufacturing;Moldflow Insight Advanced;Moldflow Insight Basic;Moldflow Insight Performance;Navisworks Factory Advanced;Navisworks Factory Premium;Simulation Moldflow Structural Alliance;NavisWorks;InfraWorks 360

Versions:

2009;2010;2011;2012;2013;2014;3;JetStream;v5;2015

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