How to request product media from Subscription Center

Sep 28, 2014


Issue:

You are a Maintenance Subscription Customer and would like to request a physical copy of your Autodesk software.

Solution:

Software Coordinators and Contract Managers can request product media (e.g., CD, DVD, or USB—depending on the product) for the most current version of products licensed on a Maintenance Subscription through Subscription Center.

If you are not a Software Coordinator or Contract Manager, please contact your Contract Manager in Subscription Center.

Note: Product media for the most current product version only can be ordered through Subscription Center.  If you need to request product media for a previous version, follow the instructions for requesting Autodesk product media. More information is available on the Previous Version Eligible Product List.

To request product media for the most current product version:

  1. Log into Subscription Center, and click Access Your Subscription Benefits in the center of the page.

    Image of the process for logging into Subscription Center and accessing benefits.
  2. Click Get Your Upgrade to navigate to the software download page.

Image of Subscription Center with the Get Your Upgrade option

  1. Click Request Media for: under Related Information on the left menu.

Image of Subscription Center download page displaying the option to request physical media
 

If you are not a Software Coordinator or Contract Manager, you will not be able to access the following request page.  Please contact your Contract Manager in Subscription Center.

 
  1. On the Order Physical Media page, select the Product, Language and Quantity you would like to have shipped, confirm or update your shipping address, and click Next Step.

    Note: For some countries we are unable to offer multiple quantities of media. If you are in one of these countries, you will be limited to 1 box quantity per product line.

Image of physical media order form in Subscription Center

 
  1. Verify the products you've selected and your shipping address and click Go to Checkout to continue.

Image of the order summary for physical media in Subscription Center

 
  1. Select a shipping speed from the drop-down menu and review the number of items ordered.

Image of the physical media order form in Subscription Center showing the order summary and shipping options.

 
  1. Scroll down the page and enter your Autodesk Account login information and details for your preferred payment method.

Image of the physical media order form in Subscription Center showing the account information and payment method fields.

 
  1. At the bottom of the page, verify your billing address for your payment method and click the Review Order button to continue.

Image of the physical media order form in Subscription Center showing the Billing Address and option to review your order.

 
  1. Review your entire order one final time on the Review Order page and click Submit Order to finalize your request for physicaly copies of your Autodesk software.

Image of the physical media order form in Subscription Center showing the order order review screen

After submitting your order, you'll be presented with a Thank You page displaying your order details and the opportunity to print a physical copy of your final invoice. A copy of your order information will also be sent to the email address on your Autodesk Account.

Note: Please allow up to 3 weeks for delivery when you select a standard ground shipping method.

Versions:

2015

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