Issue: You are a Maintenance Subscription Customer and would like to request a physical copy of your Autodesk software.
Software Coordinators and Contract Managers can request physical media (e.g., CD, DVD, or USB—depending on the product) for the most current version of products licensed on a Maintenance Subscription from the
Note: If you need to request physical media for a previous version, follow the instructions for requesting Autodesk product media. More information is available on the Previous Version Eligible Product List.
To request physical media for the most current product version:
- Log into Subscription Center, and click Access Your Subscription Benefits in the center of the page.
- Click Get Your Upgrade to navigate to the software download page.
- Click Request Media for: under Related Information on the left menu.
Note: If you have multiple subscription accounts, choose the one containing the product you would like to request physical media for.
- On the Boxed Shipment Request page, select the Product, Language and Quantity you would like to have shipped. Click Save Quantity and then Continue.
- Select the most appropriate Reason from the drop down and click Save Reason.
Enter the Address where you would like to have your physical media shipped. Click Save Changes and Continue.
- Review the information and click Submit Request.
After submitting you'll receive a confirmation via email.
Note: Shipping will take approximately three weeks. These orders are free of charge with no shipping costs .
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