How to request product media from Subscription Center

Sep 3, 2014


You are a Maintenance Subscription Customer and would like to request a physical copy of your Autodesk software.


Only Software Coordinators and Contract Managers can request product media (e.g., CD, DVD, or USB—depending on the product) for the most current version of products licensed on a Maintenance Subscription through Subscription Center.

If you are not a Software Coordinator or Contract Manager, please contact your Contract Manager in Subscription Center.

Note: Product media for the most current product version only can be ordered through Subscription Center.  If you need to request product media for a previous version, follow the instructions for requesting Autodesk product media. More information is available on the Previous Version Eligible Product List.

To request product media for the most current product version:

  1. Log into Subscription Center, and click Access Your Subscription Benefits in the center of the page.

    Image of the process for logging into Subscription Center and accessing benefits.
  2. Click Get Your Upgrade to navigate to the software download page.

Image of Subscription Center with the Get Your Upgrade option

  1. Click Request Media for: under Related Information on the left menu.

    Note: If you have multiple subscription accounts, choose the one containing the product you would like to request media for.

Image of Subscription Center download page displaying the option to request physical media

If you are not a Software Coordinator or Contract Manager, you will not be able to access the following request page.  Please contact your Contract Manager in Subscription Center.

  1. On the Boxed Shipment Request page, select the Product, Language and Quantity you would like to have shipped. Click Save Quantity and then Continue.

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  1. Select the most appropriate Reason from the drop down and click Save Reason.

    Enter the Address where you would like to have your physical media shipped. Click Save Changes and Continue.

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  1. Review the information and click Submit Request.

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After submitting you'll receive a confirmation via email.

Note: Shipping will take approximately three weeks. These orders are free of charge with no shipping costs .


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