How to prepare your system before installing Autodesk software

Aug 14, 2014


Issue:

You have just purchased an Autodesk software license and need to install the product on your computer. This article provides a general installation workflow for all Autodesk products.

Solution:

Before you install your Autodesk product it's important to prepare your system, which helps to ensure a smooth and successful installation.

Read through the steps below or watch our video walkthrough.


Check System Requirements

Confirm that your computer meets the minimum system requirements for that product by visiting Autodesk System Requirements

Note about Network Installation: If you are installing your new software on a network, you must download and install the latest version of the Network License Manager to successfully activate your software. See How to Install the Network License Manager for more information.

Note about Windows Version: If you're running Windows, make sure to download/install the version that matches your operating system (32-bit or 64-bit).



Get Administrator Permissions

If you're installing on your personal computer, you can skip this step.

If you're not installing on your own personal computer, you'll need to confirm that you have Local User Administrative permissions to install software. Check this by going to Control Panel > User Accounts > Manage User Accounts (for Windows systems).

Note: Domain User Administrative permissions may not be sufficient to install Autodesk software on your computer. Contact your system administrator if you don't have Local User Administrative permissions.
 


Turn off Antivirus

When installing, turning off Antivirus solutions may facilitate an installation. In some cases, Antivirus will prevent programs from properly writing to your Windows TEMP directory and possibly fail an installation or cause an installation to hang. Error messages may or may not display. When messages do display, they tend to refer to problems with the user /TEMP/ directory.

With the variety of Antivirus solutions available in the Marketplace, it is not uncommon for some solutions to affect installations while others do not. Some applications allow you to disable the software scan for a period of time, while others let you simply turn them off until a reboot. Some solutions require users to have administrator privileges to access the AV functions and in some locked-down situations, disabling the Antivirus in windows startup may be the only way to ensure Antivirus is turned off and not affecting the install. 

 

Empty your TEMP folder

To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and press Enter.

Note:  If your product installation fails and you decide to open a Support Request with Autodesk Product Support, we would need to review install logs created in your TEMP folder during this product installation attempt.



Install System Updates and Exit Applications

Install all system updates and restart your computer.  Make sure to exit all applications that may be running on your system before starting the installation process.

Note: Anti-virus programs can sometimes interfere with the installation process. Temporarily disabling your anti-virus program may help if you're having trouble with your installation.



Disable the User Account Control (UAC)


Download Software or Insert Media

Download your software (for digital products) or insert the physical media (DVD/CD or USB) into your computer and click the setup executable file to launch the product installer. These articles provide more information about downloading software:

Which software download method should I use in Subscription Center
Which software download method should I use in My Autodesk Account
Methods for downloading software from the Education Community
Methods for downloading software from Academic Resource Center
How to download or re-download software

Note: If you're running Windows, make sure to download/install the version that matches your operating system (32-bit or 64-bit).

Locating Install Files
Downloads: If you downloaded your software from Subscription Center, Autodesk Account, or another source, check the default download folder for your Web browser, your Desktop, Downloads folder, or the Autodesk folder: System > Autodesk > ProductName_Version_Language_OS as seen in the below image.

USB or DVD: A folder containing install files should appear on your desktop after inserting the media.

Windows file explorer window showing location of Autodesk AutoCAD install file



Review Documentation

Review the documentation links found on the bottom left corner of the main installation screen.

  • Installation Help - installation types, licensing guides and  other popular support resources
  • System Requirements - Autodesk System Requirements Services & Support
  • Readme file - contains important late-breaking information that may not have made it into the final documentation

Image showing AutoCAD install screen with links to product documentation to review before installation


Product Reinstallation

If you had to remove and then reinstall an Autodesk product to your computer, you may need to perform a few additional steps found in How to remove all Autodesk products from a Windows system.

 
 

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Versions:

2010;2011;2012;2013;2014;v5;2015

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