Frequently Asked Questions about the Autodesk Upgrade Policy

Jul 13, 2014

Issue:

You have questions about the February 1, 2015 change in the Autodesk software upgrade policy.

If you have additional questions not covered in this FAQ, please Contact Your Reseller.
 


Translations

Download the attached .ZIP file, Upgrade-Policy-FAQ-other-languages.zip (964K), and extract the enclosed files to read this FAQ in any of the following languages:

  •   Japanese: upgrade-discontinuation-2015-faq-customer-ja.pdf
  •   Korean: upgrade-discontinuation-2015-faq-customer-ko.pdf
  •   Russian: upgrade-discontinuation-2015-faq-customer-ru.pdf
  •   Chinese (simplified): upgrade-discontinuation-2015-faq-customer-zh-cn.pdf
  •   Chinese (traditional): upgrade-discontinuation-2015-faq-customer-zh-tw.pdf

Solution:

General Upgrade Policy Information

  • What is changing around the upgrade policy?
    As of February 1, 2015, Autodesk will no longer offer the option to purchase an upgrade version of the latest software release if you own a perpetual license* to a previous version. New versions will be available through purchase of a new perpetual license for the current version or as a Maintenance Subscription or Desktop Subscription benefit.

    Note: A perpetual license grants the license holder the right to use the version of Autodesk software that is purchased for as long as desired.
     
  • Why is Autodesk eliminating upgrades?
    Autodesk is evolving its business model to achieve a stronger and ongoing relationship with its customers, offering perpetual software licenses with Subscription and Desktop Subscriptions (software rental) as the primary purchasing options.

    Starting in 2015, we will stop selling upgrades to simplify the offering and in recognition of the fact that most of our customers are on Subscription.

    Purchasing Autodesk Subscription is the most cost effective way to stay current and competitive in today’s market. We continue to provide enhanced value and experiences to Subscription customers, such as flexible licensing rights, and access to select additional Autodesk® 360 cloud services, among others.
     
  • Does this mean that Autodesk is completely changing its licensing model to subscription-based offerings only?
    No. At this time, Autodesk has no plans to change the licensing model across the board for all products. Desktop Subscription, perpetual licenses, and perpetual licenses with Maintenance Subscription will all continue to be a very important part of our portfolio.
     
  • What does this mean for customers who previously purchased perpetual licenses?
    Customers who have purchased a perpetual license will be able to continue using that version of software indefinitely. New versions will be available through purchase of a new perpetual license for the current version or as a Subscription benefit.
     
  • When will the new upgrade policy be effective?
    This new upgrade policy will be effective on February 1, 2015. At that time, Autodesk will no longer offer the option to purchase an upgrade from a previous version when a new software version is released. New versions will be available through purchase of a new perpetual license for the current version or as a Subscription benefit.
     
  • What upgrades will be eliminated?
    An upgrade version will no longer be offered for customers with a perpetual license to a previous version. This will apply across all product lines. Customers who own a perpetual software license with Subscription will continue to receive access to the latest version of their software as part of their Subscription benefits.
     
  • What products are covered by this policy change?
    All products sold with perpetual licensing are covered by this policy change except for Creative Finishing products.

About Customer Types and the Policy Update

  • Which customers will be affected by this change in upgrade policy?
    The upgrade policy change will affect all customers, both direct customers and non-direct customers, who purchase software without Autodesk Subscription. Beginning February 1, 2015, only customers with Autodesk Subscription benefits will have access to a reduced price for the most recent software version.
     
  • Does the upgrade change affect Autodesk Maintenance Subscription customers?
    No, this upgrade policy change does not affect software licenses with a valid Autodesk Maintenance Subscription. Autodesk Maintenance Subscription customers will continue to receive access to the latest version of their software as long as they continue to renew their Subscriptions.
     
  • How does this policy affect enterprise and named account customers?
    Enterprise customers who purchase under E-Flex or Multi-Flex will continue to receive new versions of products per their Subscription benefits. Enterprise and named account customers who purchase outside of those programs will be affected by this policy change.
     
  • How does this policy affect government customers?
    The upgrade policy change will affect all government customers who purchase perpetual software licenses without attaching Autodesk Subscription. From February 1, 2015, government customers without Autodesk Subscription will no longer be able to benefit from an upgrade price to get current.
     
  • How does this policy affect education customers?
    Education customers who purchase perpetual software licenses without attaching Autodesk Subscription will be affected by this policy change. From February 1, 2015, education customers without Autodesk Subscription will no longer be able to benefit from an upgrade price to get current.

Upgrade Policy and Future Product Releases

  • Will the change to the upgrade policy impact the Autodesk product support policy?
    No. At this time, Autodesk has no plans to change its product support policy. Currently, Autodesk supports products on Subscription, up to 3 releases back. This will continue to be the case even after Autodesk stops selling upgrade versions.
     
  • How can a customer get current if they have an older version of software after February 1, 2015?
    Customers who wish to use the latest release after February 1, 2015 will have the option to purchase the latest version at SRP (Suggested Retail Price).
     
  • Can I upgrade my current license of Autodesk software now?
    If you already have a legal installed version of Autodesk software and are interested in purchasing a license of a newer version, you may be eligible for an upgrade before February 1, 2015. To qualify for an upgrade to a 2015 version, you must be moving from a 2009 or more recent version.
     
  • How do I see a list of software I need to upgrade before the change?
    You can request a License Report that lists all your software for all your contracts. The report displays the Release Date and Asset Status of each software title. A Release Date of 2009 or newer and Status of "Registered" indicates a title is eligible for upgrade before February 1, 2015. Fill out and submit the Software License and Activation Help form to request a Licensed Software Report.
     
  • Will crossgrades be eliminated?
    No. A customer may still purchase a crossgrade from a current version of a product to a current version of a higher valued product for a fee (this is considered an upgrade of current software version). For example, a customer with a current version of AutoCAD LT® can cross grade to AutoCAD®, or a customer with a current version of AutoCAD can crossgrade to Revit® or to an AutoCAD® Design Suite. Please consult with your Autodesk Reseller for specific current version upgrade pricing.

    Crossgrades remain a great way to serve a customer’s expanding software needs for additional functionality.
     
  • What is a crossgrade?
    A crossgrade is the purchase of a current version of a new perpetual product line of higher value in exchange for an existing current version perpetual license. Please consult with your Autodesk Reseller for specific current version upgrade pricing.
     
  • How does Autodesk define “higher value product”?
    Higher value offerings provide more or higher functionality. They generally have higher suggested retail prices (SRP) than the lesser value offering. Therefore, crossgrades will exist for exchange of products with lower functionality, and, hence, lower SRPs to products with higher functionality and higher SRPs.
     
  • Can a perpetual license be crossgraded to a rental license (e.g. rental plan or cloud service)?
    No. At this time, there is no current plan to offer a crossgrade of a perpetual software license into a rental offering.
     
  • Who do I contact if I have additional questions about the upgrade policy change?
    Customers that have questions or need more information should contact their Autodesk Authorized reseller or Autodesk sales representative.

Versions:

2014;2015

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