You are a member of the Education Community and have questions about your Serial Number and Product Key.
Where can I find my Serial Number?
There are several places where you can find your Serial Number:
During product download:
The Serial Number and Product Key are displayed as you download the product, prior to choosing your download method.
An email with this information is also sent to the email address you specified. If you lose the email, you can retrieve the Serial Number and Product Key again by again completing the product information on the download page.
From the download email:
After you specify which software to download, you'll receive an email containing your Serial Number and Product Key.
This email is sent to the email address used to register for the Education Community. If you haven't received it within a few hours, check your Spam folder. If necessary, add firstname.lastname@example.org to your email program's safe senders list.
After you download the software:
After you sign in to the Education Community website, you can find your Serial Number by following these steps:
- Click My Account in the blue box on the right side of ths screen.
- At the top of the screen, click Account.
- On the left side of the screen, click Products. Then click Download Products.
- On the Content Type drop-down menu, click Serial Number to display the corresponding Serial Number and Product Key.
Why do I have the same Serial Number for multiple products?
This Serial Number from your first download should be used for all subsequent product download requests.
All Serial Numbers issued from the Education Community will now begin with 900-.
Why do I have two Serial Numbers for one product?
If you see two different Serial Numbers for one product, you might have downloaded the product both before and after the simplified process that went into effect August 28, 2012.
Always use the new Serial Number beginning with
900-, which can be used to activate all of your Education Community products, regardless of when it was downoaded.
Note: You cannot use an old Serial Number to activate a product downloaded after August 28th, 2012.
Can I install the product on more than one computer?
With respect to software downloaded by students, faculty members, competitors or team mentors from the Education Community site, in addition to the terms and conditions, and restrictions set forth in the applicable License Agreement, the following restriction also applies:
You shall not install more than one copy of any release version of any Software product obtained on this site on more than one system at a time.
For example, a faculty member has a desktop computer at home and a laptop computer she uses at work. That faculty member cannot install a copy of AutoCAD 2014 on both the desktop and laptop systems simultaneously. She can, however, install AutoCAD 2013 on the desktop system and AutoCAD 2014 on the laptop system simultaneously.
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