This readme contains recent information regarding the installation and use of Autodesk^® 3ds Max 2015 SP2 and Autodesk^® 3ds Max Design 2015 SP2 software. It is strongly recommended that you read this entire document before installing the software. For future reference, you should save this readme to your hard drive.

Note: Autodesk is not responsible for errors or failures of Autodesk software arising from the installation of updates, extensions or new releases issued by third-party hardware or software vendors for the qualified software or hardware identified in this document (or for any other third-party software or hardware that you may use in connection with Autodesk products).

Contents

Additional Resources

Use the following table to locate various resources related to 3ds Max 2015 / 3ds Max Design 2015:

 

Resource	Location
Installation Help	http://help.autodesk.com/view/INSTALL_LICENSE/2015/ENU
System Requirements	http://www.autodesk.com/3dsmax-systemrequirements
Learning Resources	http://www.autodesk.com/3dsmax-learningpath  or http://www.autodesk.com/3dsmaxdesign-learningpath
Support Resources	http://knowledge.autodesk.com/support/3ds-max or http:///knowledge.autodesk.com/support/
3ds Max SDK Documentation	http://www.autodesk.com/3dsmax-sdk-docs

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Prerequisites

Initial Install

Users must have Autodesk 3ds Max 2015 / Autodesk 3ds Max Design 2015 installed prior to installing this Service Pack.

3ds Max Beta Installs

If there are previously installed versions of any beta software (including Release Candidate (RC) versions) of Autodesk 3ds Max 2015 / Autodesk 3ds Max Design 2015, uninstall and delete all system folders pertaining to these beta versions before installing the commercial version. Instructions on how to uninstall the beta versions are posted on the beta portal in the Beta and RC Readme files.

Versions of the Service Pack

Install / Uninstall

Install:
1. Download the appropriate file for your system. See Versions of the Service Pack.
2. Double-click the Service Pack 2 executable.
3. Follow the installation prompts in the Service Pack 2 installer.

Uninstall:
Windows 7 / Windows 8
1. Open Start > Control Panel > Programs and Features.
2. Click View Installed Updates.
3. Select Autodesk 3ds Max 2015 Service Pack 2 / Autodesk 3ds Max Design 2015 Service Pack 2.
4. Click Uninstall.

Notes:

• If you are currently using a student version or educational licensing version of Autodesk 3ds Max, you automatically allow 3ds Max to collect desktop analytics data from you. You are notified of this via a dialog the first time that you start 3ds Max. To disable data collection, select Help > Desktop Analytics and disable the check box in the dialog.
  
  If you uninstall SP2, the software will cause an error when you try to run 3ds Max 2015. After uninstalling SP2 you must modify or remove the following file in order to run 3ds Max 2015:
  
  The problem file is Workspace1.se.ini. This file is located here: C:\Users\<userfolder>\AppData\Local\Autodesk\3dsMax\2015 - 64bit\ENU\en-US\UI\Workspaces.
  
  At the very end of the file there are the following two identical lines:
  
  Visible=True
  Visible=True
  
  To fix the problem, you can remove the second "Visible=True" line, or delete the Workspace1.se.ini file completely.
• If you receive a "fast exit" or the following error message (or a similar one) "Fatal error during installation" during the Service Pack 2 install, then extract the contents of Service Pack 2. Many third-party utilites offer an "Extract to..." feature when right-clicking on the 3ds Max 2015 Service Pack 2 executable file. Once extracted, the Service Pack 2 .msp is available to run directly from the \Patch folder. During the Service Pack 2 install, if you then encounter an error similar to:
  "Product: Autodesk 3ds Max 2015 -- Error 1406. Could not write value CoreFiles to key \Products\7CE73B25638D01403046C342CBDE0201\Features. System error ." Verify that you have sufficient access to that key, or contact your support personnel."
  If this error occurs just click [Ignore] to complete the installation.
  Note: If you do encounter this issue then Service Pack 2 can only be uninstalled by first uninstalling 3ds Max 2015.
• Warning: If you uninstall Service Pack 2, you will no longer be able to use ShaderFX without reinstalling the software.

Fixes in Autodesk 3ds Max / 3ds Max Design 2015 SP2

The following list contains issues fixed in this release.

Customer Involvement Program and Customer Error Reports

Customer Involvement Program (CIP)

The first time 3ds Max / 3ds Max Design is started, the Customer Involvement Program dialog opens. If you choose to participate in the Customer Involvement Program, 3ds Max or 3ds Max Design will automatically send Autodesk information about system configuration, which features are used most frequently problems encountered, and other information helpful to the future direction of the product. For further information, see www.autodesk.com/cip.

To enable CIP:

1. Install and start 3ds Max / 3ds Max Design.

2. If the Customer Involvement Program dialog box is not displayed automatically, then in the Help menu, click Customer Involvement Program.

3. In the Customer Involvement Program dialog box, select "Participate - with contact information."

4. Enter a valid email address and company name, if any. Click OK.

Customer Error Reports

We can improve the stability of Autodesk 3ds Max / Autodesk 3ds Max Design largely because of the Customer Error Reports (CERs) that end-users submit. We thank you for taking the time to fill out these reports and ask you to include as much information as possible about what actions you were performing at the time the error occurred. These details raise the value of the report immensely and are very much appreciated by the Autodesk 3ds Max Quality Engineering team.
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