Subscription Center User Management FAQ

Mar 30, 2014


Information about how contract administrators can manage and control user access to benefits on Maintenance Subscription contracts in Subscription Center.



What is user management?

User Management is administrative tools to help contract administrators manage and control user access to benefits.


Named User Management

What is a named user and how many named users do I receive per product seat?

A named user is an individual who has been assigned to a product and the cloud services associated to that product.

Subscription customers will be able to assign named users to products to grant those users access to the cloud services associated with those products.

The number of named users you are entitled to per product is determined by the total number of seats of that product and/or the type of contract you have. Typically, a single seat of a product entitles you to one named user.

Who will be assigned as a named user by default?

At time of purchase, the Software Coordinator will be assigned as a named user for each product by default.  If a Software Coordinator is not identified, then the Contract Manager will be assigned as a named user by default. 

How do I assign a named user to products and cloud services?

As a Contract Manager or Software Coordinator you can assign named users to products via the new user management interface in the Autodesk Account portal. Although you can assign named users to products, you can also manage their permissions for each of the services to which that product entitles them, if you want.

How can I assign or modify permission for a named user?

You can use the new user management tools to modify a named user’s product assignments or permissions for each service associated to the product to which they have been assigned as a named user.

Can a Contract Manager assign permissions to a Software Coordinator?

Autodesk now gives contract managers greater control in designating the products and cloud services that are accessible to a particular Software Coordinator. 

Please note that Software Coordinators will continue have access to all other Subscription benefits (i.e., Web and phone support, product downloads, product extension downloads, etc.) by default. 

Can I assign a different named user for each cloud service entitled to a product on Subscription (Desktop or Maintenance)?

No. A named user is assigned to a product. That entitles them to access all the cloud services associated to that product. The administrator can define a named user’s permissions for each cloud service the product is entitled to, but they cannot share access to the cloud services associated to a single seat between multiple users.

Can users register themselves as named users in order to access cloud services?

No. For the time being, the Contract Manager or Software Coordinator will need to assign named users. A self-service registration feature is planned for a future release.  At that time, Contract Managers and Software Coordinators will have the option to prevent users from registering themselves.

Do recent enhancements change how users gain access to cloud services?

No. User access will still be based on the contracts, entitlements and permissions associated to their Autodesk User ID. Autodesk will migrate users who are currently using cloud services to the new model automatically so as not to interrupt access to those services.

Does a user need to be assigned to products to access Subscription benefits?

No. The current user management interface makes it easier and faster to manage user access to other Subscription benefits (Web and phone support and product extension downloads).

Can users create their own Subscription Center accounts to access the traditional Subscription benefits?

Yes. Users can create their own Subscription Center accounts from within their Subscription products or from the Subscription Center sign-in page.

If I run out of named users, how do I get more to complete the assignments across my organization?

The number of named users you are entitled to per product is determined by the total number of seats of that products and/or the type of contract you have. Typically, a single seat of a product suite entitles you to one named user. To increase the amount of named users you must purchase additional software licenses.

Does user management depend on the license deployment?


Cloud Credit Management

What features are available to customers in the cloud usage report?

  • An interface within the Autodesk Account portal
  • Easy, intuitive look and feel
  • Dynamic features giving credit usage by service type
  • A graphical view of cloud credit usage by user name

Do I have improved options for purchasing cloud credits?

To facilitate the purchase of cloud credits online, we’ve opened purchasing access to Software Coordinators (previously only available to Contract Managers).

Note: You can purchase cloud credits directly from your Autodesk Reseller, or online via Subscription Center or your Autodesk Account.

Autodesk Major Account customers should go through their account executive for the purchase of cloud credits.

For more details, see the Cloud Credits FAQ.

Can I assign cloud credits for my users?

No. Cloud credit allotments are at the contract level. By managing who has access to the services that consume credits, you can ensure the right people use the contract allotment.

End User Experience

What is the named user experience when I add them to a contract or change their permissions?

Users will receive confirmation e-mails from Autodesk Accounts rather than the Subscription Team. End users (non-administrators) are directed to the Autodesk Account portal, rather than Subscription Center, to access their Subscription benefits.

Can users access Subscription benefits in the Autodesk Account portal?

Yes. The portal provides a dramatically improved user experience and offers access to Subscription benefits, like support, product downloads and cloud service benefits. In addition, users can track their usage of the cloud services and their consumption of cloud credits.

Can administrators use the Autodesk Account portal to manage Subscription contracts?

Subscription Center is the primary destination for Contract Managers and Software Coordinators. However, functionality like user management and cloud service usage reporting are actually part of the Autodesk Account portal. Subscription administrators access those features from Subscription Center.


Where can I find information if I need help?

Visit Subscription Center Support for more information. 

Where can I get more information on cloud credits?

For more details on cloud credits see the Autodesk Cloud Credit FAQ.

Customer Service

For further assistance, visit our Customer Service portal to contact us via Web form or chat.