Search

How to cancel or restart software subscriptions

Oct 13, 2014


Issue:

You want to know how to manage the automatic-renewal settings for your monthly or annual software subscriptions and view policies related to subscription service refunds.

Solution:

Cancelling a Subscription Service
Requesting a Refund
Restarting an Expired Subscription

Cancelling a Subscription Service

Orders for Autodesk subscription services are processed immediately and cannot be cancelled. If you decide you no longer wish to use or retain access to the software or services for a subscription, you must contact us to request cancellation within 30 days of the original purchase to receive a refund. See the information below for Requesting a Refund.

Cancelling Automatic Renewal: Your software subscription services automatically renew when your contract expires to ensure you have continuous access to your Autodesk software. You will be charged for a new subscription term on the renewal date listed in your Autodesk Account.

You can cancel the automatic renewal at any time before your renewal date by visiting your Autodesk Account. You will retain access to software and services until the renewal date but will not be automatically charged for a new term. Access to your software and services will end on your subscription renewal date.

Cancelling after Renewal: If you're an Annual subscription customer and you wish to cancel your subscription after your renewal date has passed, you must contact us to request cancellation within 30 days of the subscription renewal to receive a refund. See the information below for Requesting a Refund. Renewal charges for Monthly subscriptions are not eligible for refund.

Access to Data: You will have access to files uploaded to your 25GB cloud storage allocation for 30 days after the subscription end date. After 30 days, your storage allocation will be reduced to 5GB and any files that exceed that storage limit may become inaccessible.


Requesting a Refund

To request a refund, please contact Autodesk Customer Service and notify us of your desire to cancel a subscription contract. Please have your subscription order confirmation email message available to help us process your request. When your refund is approved and processed by Autodesk, typically within 5 to 7 business days, the credit will be issued to the payment method listed in your Autodesk Account. Please contact the card-issuing bank for information about when the credit will post to your account.


Restarting an Expired Subscription

Subscriptions that expire after the renewal date without payment or subscriptions cancelled immediately by contacting Customer Service cannot be restarted.

If you wish to renew access to software and services for a cancelled subscription, a new subscription can be purchased. Some Autodesk software products offer the option to purchase a new subscription from within a trial version of the Autodesk software you wish to activate. Launch your inactive subscription software to see if purchase options are available. If this option is not available, new subscriptions may be purchased at the Autodesk Store.

Versions:

2015

Discuss