About Autodesk Download Manager

DLM Files

The first time it runs, DLM installs Akamai ^® NetSession Interface to improve download speed. DLM and NetSession do not contain adware or spyware, and do not collect or distribute any personal information. NetSession does not use peer-to-peer features and does not take up network bandwidth.

DLM remains ready to use next time you download more Autodesk products. The DLM files occupy about 14 MB on your computer.

Downloading and Using DLM

When you see the prompt to download DLM, save and run the file called AutodeskDownloadManagerSetup.exe. (Depending on your browser, you may need to double-click this setup file.) Follow the prompt to allow changes to your computer, accept the License and Services Agreement, and confirm the download location to complete the installation.

While downloading and using DLM, you can use your computer for other tasks. If performance is slow, pause the download and resume later. If you shut down your computer, DLM resumes where it left off. You don't have to start over.

System Requirements

Currently, DLM for Download Now and Install Now does not support Firefox 23 and later. Use IE or Chrome, or use a browser-based download (which does not require DLM).

You can install DLM on the following Windows operating systems with the base service pack:

• Windows 7 32- or 64-bit Enterprise
• Windows 8 32- or 64-bit Enterprise
• Windows 2008 Server 64-bit R2

DLM requires a minimum display resolution of 1024 x 768 pixels.

Troubleshooting

• Changing the download location (basic). DLM allows you to change the download location at the beginning of each new download session. Sometimes you may need to change the location while a product is downloading (for example, if required disk space is unavailable). If so, the best practice is to close DLM, reset the location, and start from the beginning.
• Changing the download location (advanced). Advanced users can manually set the download location by modifying the download.info file. To find the file, enter the following path in Windows Explorer:

  %LOCALAPPDATA%\Autodesk\Autodesk Download Manager

  Next, open the download.info file in a text editor such as Notepad. Then modify the string that begins with DefaultDestDir (for example, DefaultDestDir=C:\Autodesk) to specify a new location, and save the file.

• Security warning in Firefox. If you see the "You have requested an encrypted page" warning in Firefox, click OK within 10 seconds. If you do not click OK and the download is interrupted, restart the download. Be ready to click OK if you see the security warning again.

Uninstalling DLM

To remove DLM from your computer, first close DLM, and then uninstall DLM and Akamai NetSession Interface. (In Windows, use the Control Panel's Programs and Features dialog.)

Then delete the download.info file, which you can find by entering this path in Windows Explorer:

%LOCALAPPDATA%\Autodesk\Autodesk Download Manager